1. Getting Started (6) »
2. Your First Order (12) »
- The Gengo Ordering Process with Video Tutorial
- What types of files can I upload?
- Our Quality Levels
- I can't find my order. Where is it?
- Ordering multiple translations at once
- How long will my translation take?
3. Getting your order back (4) »
4. High Volume, Integration, & Resale (13) »
- Gengo API Checklist - Critical Steps for a Healthy Integration
- How Can I Localize My App or Site With Gengo?
- Gengo API Frequently Asked Questions
- What capacity can you support through the Gengo API?
- How will my users know when their translation has been done (for API jobs)?
- How long does it take, and how much does it cost to integrate?
Troubleshooting (6) »
Account Management (3) »
Known Issues (1) »
1. Getting Started (4) »
2. Testing as a Gengo translator (4) »
3. Your First Job (12) »
- What file formats will I be working in?
- Translator Workbench: How-to Guide
- How do I claim jobs?
- How do I set up and use an RSS feed reader to claim available collections?
- Meeting deadlines
- I need clarification on a job. How do I contact the customer?
4. Job Submission & Approval Process (7) »
- How can I fix validation errors?
- Why isn't my job approved yet? What's "reviewable jobs"?
- Can I edit a submitted translation?
- Revisions, rejections & resolving issues with customers
- My file is in the required format. Why can't I upload it?
- Why do the characters in my .txt file job look garbled?
5. Getting Paid (8) »
- Everything you need to know about our translator bonus programme
- How do I get paid?
- Submitting and updating tax forms
- I didn't receive my payout. What happened?
- Will I receive a 1099-NEC / 1099-MISC form?
- Can I get paid to my credit card?
6. Metrics and Reputation (11) »
- What is a re-review request and how do I submit one?
- Improving your overall Translator Score
- The public translator profile
- Job Reviews: GoCheck Error Types
- How Gengo measures quality
- Quality Expectations: Job review process