Each available job has a deadline—how much time you will have to complete the job. Make sure you check the deadline before you accept the job.
After starting a job, no other translator can see or work on it. By starting and not working on a job, you will be holding up the system. Starting work straight away is one of the conditions in the Translator Agreement (please see the 3.d) section, "Do not lock off jobs").
Once you have started working on a job, please keep an eye on your remaining time. This can be found at the bottom left of the screen.
Exceeding the deadline
If you don't finish your translation within the allocated time, any unsubmitted jobs will expire and you won't be able to submit or work on them. This also means you won't get paid.
If you are working on a Collection with multiple jobs, you will be paid for any jobs you have already submitted (pending approval). The remaining jobs in the Collection will become available for other translators to complete.
Customer Review Request
After submitting a job keep an eye on your email inbox during the next 120 hours (5 days)—the amount of time customers have to review the job before it's automatically approved. Be prepared to respond to any comments or revision requests from the customer. If a customer requests corrections during this period, you will have 24 hours to upload a corrected version.
If you don't upload a revised translation within 24 hours, your translation will be canceled and the job will be reopened to other translators.
You can read more about this here.
Can I decline a Collection?
Halfway through translating a job, you may discover you don't know enough about the subject, there is something wrong with the source text or you encounter a technical problem that means you're unable to finish your translation.
In these cases, please decline the Collection as soon as possible. To decline a Collection, click on the small arrow in the “Submit” button, then “Decline Collection.” You will see the following pop-up, where you can choose the reason for declining:
Is there a penalty if I decline a Collection?
There is no penalty for declining a Collection once in a while. When weighing the decision to cancel a job, please remember your commitment to use careful judgment and work in the best interest of Gengo (as per the Translator Agreement). Continually canceling jobs without good reason is classified as behavior that causes disruption to our service or system, which is grounds for termination.
I need a few extra minutes to finish my translation. What do I do?
If you're working on a job, the deadline is nearing and you feel you might need an extension, please contact email@example.com immediately. With enough notice, we may be able to provide an extension.
Please don't assume that we will grant the extension (we might not read your message in time) and try by all means to submit your translation before the deadline, not letting the job expire. However, you should never submit an incomplete translation.