If you tried taking a translator test from the test page, but you couldn't find your language pair, it means one of four things:

 

1. We've temporarily turned off testing for your pair

2. We’re not offering translation services in your language pair yet

3. You've already selected it previously

4. You already have too many Standard qualifications

 

1) We've temporarily turned off testing for your pair

If the demand for translations in an existing language pair is low compared to the number of translators we have in that pair, we'll temporarily turn off testing.

You can still select the language pair from the drop-down menus, but you will see the message "We're sorry, but we are not currently accepting new test submissions at this level."

What can I do if my test is turned off?

Please check the Tests tab again at the beginning of the next month. We open tests as needed at the beginning of each month, so this is the best timing to find available tests for various language pairs.

We also post updates for translators on both Facebook and Instagram, including test openings or new language pairs, so these are great ways to stay up to date.

If the test for your language pair continues to be unavailable when you check back with us, there are two possibilities: either we haven't opened it on that particular month, or we did and closed it again after receiving a certain number of submissions.

 

How long do I have to wait until my test is available?

We turn tests on and off depending on the volume of jobs and the number of active translators. We try to maintain the right balance, and it's hard to say exactly when the tests will be turned back on.

In the meantime, you can help increase demand for Gengo translations by:

• Telling the world about Gengo!
• Liking Gengo on Facebook

 

2) We’re not offering translation services in your language pair yet

If you can't find your language pair in the drop-down menus, it can simply mean we are not offering it yet to customers. You can see our full list of available language pairs here.

 

What can I do if my language pair is not offered?

If there is a high demand for translations in that language from customers, we may add your language pair in the future. 

We also post updates for translators on both Facebook and Instagram, including test openings or new language pairs, so these are great ways to stay up to date.

 

 

3) You've already selected it previously

If you previously selected or took the test, it will be already in your Tests page, so you won't find it in the drop-down menus. Just scroll down and you'll find it :)

4) You already have too many Standard qualifications

You can have up to 6 Standard qualifications in different language pair. If you already reached this limit, you can’t submit more tests.

In order to gain new qualifications, you have to renounce some of your existing ones. To do it, please submit a request to our  Support Team. The request must include the language pair(s) which you’d like to revoke.

Please bear in mind that 6 is the maximum and Support will not consider requests for extra Standard qualifications above the limit.