Here is a quick overview of Gengo's entire translation process.

Four basic steps:

1. Notification
2. Selection
3. Translation
4. Customer review

 

Notification

Three ways to find available work in your language pair:

1. Work Dashboard
2. Email
3. RSS feed

For more information about each of these methods, refer to the notifications article.

 

Selection

Collections are displayed on the Work Dashboard:

Information Provided:

• Translation level (Standard or Pro)
• Language pair
• Type (text or file)
• Title (the first few words of the contents, unless the customer has manually entered its own title)
• Info (a comment bubble if it contains instructions or comments, and a heart if you are a preferred translator)
• Units (Word or character count)
• Total rewards
• Bonus rewards (%), if any

Click over a collection to access a preview (see below).

Take note of:

• Time
• Reward
• Customer comments

 

After finding a collection you are interested in, click the green "Start Translating" button!

 

Translation

Deadline:

Each available collection has a deadline and is calculated based on the assumption that you will begin translating immediately.

For more information, read our forum article on meeting deadlines.

Ask Questions:

Before getting started, ask the customer any question you may have.

For very short jobs, the customer might not be able to respond in time. If you think this might be the case, please translate the text using your best judgment and provide a comment explaining the approach you took.

The customer may contact you while completing the translation.

For tips and suggestions, read our forum article on communicating with customers.

Text in [[[triple brackets]]], {curly brackets} or glossary terms must be handled correctly.

Please ensure your translation is consistent with the Gengo Style Guide and double-check your work for common errors before submitting.

 

Customer Review

When you have submitted the Collection, it will show on your Work Dashboard under Reviewable Jobs:

The customer can then choose between three options:

1. Approve
2. Request corrections
3. Reject

Approval Time:

• The customer will have up to 120 hours (five days) to approve, request corrections or reject your translation.
• If the customer has taken no action after 120 hours, your translation will be automatically approved.

In the rare event that the customer requests revisions or rejects your job, refer to this article for strategies.

Rating System:

After approval, customers are asked to provide comments and rate (out of 5) their Gengo experience regarding translation quality. You will receive an email with the quality rating and their comments (if any).

The customer also has the opportunity to add you to their list of preferred translators.

Although we encourage customers to provide feedback, doing so is optional. 

Lower Ratings:

Customer quality ratings of 2 or less will trigger a review by a Language Specialist in your pair as part of our regular job review process. Furthermore, the results of this review may trigger a more thorough offline investigation if the job fails to meet our quality expectations.

Please note that in the event of an offline investigation, several of your jobs that have never undergone a review before will be checked, and you will not receive scores for them. In this case, you will receive comprehensive feedback, along with the final result of our investigation, in one single email once it's completed.

 

We would love to hear your feedback and suggestions, so feel free to contact support!