Why do the characters in my .txt file job look garbled?

UTF-8 Format

It's important that you save and upload .txt files in UTF-8 format in order for the characters to show up correctly (the characters may look okay on your side as Unicode, ANSI, etc., but they might look all garbled on the customer’s side and on our preview window).

How to save .txt files in UTF-8 format

To do this, simply open the .txt file with Notepad, click File > Save as, at the bottom change “Encoding” to UTF-8, and Save.

Using Mac

When working on a mac, you can open TextEdit and save as Unicode UTF-8