This is a quick introduction to the different types of jobs (called "Collections") and file formats you will encounter through Gengo.

Collection Types

There are two types of jobs:

  1. Text collection: source text is displayed in one or multiple text boxes, and the translation is entered next to it or under it
  2. File collection: source text is contained in a file (for example, a Microsoft Word doc), which is uploaded by the customer when placing an order. The translator is required to download the file, translate offline and upload their translation in the same or similar file format.

1. Text Collections

These will show in your Work Dashboard with this white sheet icon, and can be Standard or Pro level.


Enter Workbench:

Click over a Collection to enter the Translator Workbench. Detailed instructions for the Workbench can be found here.


2. File Collections

These will be shown on your Dashboard with the following icons, and can also be Standard or Pro level.


Start Working:

After clicking over one to see the details page, you can click on the red button as shown below to download the file and start the job.


Note: Although it's very unlikely you'll encounter any problems, we can't guarantee this and we recommend that you scan the file with a free antivirus software. Windows comes with Windows Defender, and Mac OS with XProtect. 


File Format Support:

If you don’t have the specific program to support the file format used by the customer, try using Google DriveOpenOffice or a similar open source office suite to work in the file format.

Important Notes:

  • When translating file jobs, text within images is not supposed to be translated.
  • Our system does not include images in the word count.
  • If you see text inside an image, try selecting the text to see if it's actual text, or just part of the image.
  • If you can't select it, do not translate it. However, if you can select it, you should translate it.

In the example below, there is a text box with actual text that needs to be translated. The post-it note is part of the picture and should not be translated.


Once you have finished the translation and reviewed it carefully, you can submit your translation by clicking the green "Upload translated file" button.



Tips for each file format:

Word (.doc or .docx)

  • Translate any text that can be selected. Do not translate images.


  • Sometimes the system will request Word documents be uploaded in the .doc instead of .docx format in order to be submitted.
  • To convert a Word document into .doc format, please select "Save as" from the File menu in Word. Then, select "Word 97-2003 Document (.doc)" ("Word 97-2004 Document (.doc)" if you use Mac) from the drop-down menu and click "Save".


Excel (.xls or .xlsx)

  • Sometimes customers will use multiple sheets in Excel docs so make sure you check all the sheets in an Excel doc or similar file format.
  • Customers may include pictures as references. Remember to not translate any text within the pictures.
  • Only translate actual text within the cells that can be selected.



PowerPoint (.ppt or .pptx)

  • Be aware of the difference between text on a slide versus text in the notes section (see picture below).
  • Make sure you translate the text in the slides! 
  • Text in the notes section is not included in the word count, so if the customer requests them to be translated, please contact [email protected] and wait for further instructions.



PDF (.pdf)

  • If possible, use a PDF editor such as Adobe Acrobat to edit files. There are online tools such as PDFescape that allow you to do so.
  • If you don’t have a PDF editor, you can convert the file into another file format by opening the file with that program. Alternatively, you can copy and paste the text into a different file format, or use a file converter. 

Translate any text that can be selected. Do not translate images.


  • If you complete your translation in another file format, you can upload your translation in that file format—you don’t have to convert it back to the PDF format before uploading.
  • Use your best judgment in choosing the right format (uploading an Excel file for a presentation wouldn't make much sense). If in doubt, ask the customer which format they prefer.

Text files (.txt)

  • When you pick up a job with a .txt file, it's important that you save and upload it in UTF-8 format for the characters to show up correctly (the characters may look okay on your side as Unicode, ANSI, etc., but they might look garbled to the customer and in our preview window). 


To do this, open the .txt file with Notepad, click File > Save as, change “Encoding” to UTF-8, and Save.


When working on a Mac, open TextEdit and save the document as Unicode UTF-8.



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