Lionbridge Games is striving to find a customer-centric person with an understanding of the ticketing support environment. We are looking for someone who is eager to work with fellow agents in discovering what it is like to handle inquiries for a cool portable gaming device, while working comfortably from your own home.  



As a Customer Support Agent, your duties will include but not be limited to:

  • Assist console owners in troubleshooting their shipping issues, refunds etc. via ticketing system.
  • Assessing customer needs and proposing improvements in the workflow based on incoming tickets.
  • Attend meetings with the Leads

In short, you will be responsible for helping players who bought a certain cool portable device. Of course, you will do so after we provide you with all the knowledge that is required to act.  

Job requirements 

  • You speak at least near-native Japanese  
  • English writing and reading skills to complete the training 
  • Experience in a similar position/role 
  • Experience in a Customer Service environment is a must
  • Experience in an international business setting is a plus 
  • Able to listen to customer complaints/issues and solve problems 
  • Able to be resourceful and flexible  
  • Strong written communication skills  
  • Understanding of basic Office applications and Google Workspace. Experience with ticketing tools is a plus  
  • You are available to work 14 hours a week in JST business hours-specifically, 9am-11am Monday to Wednesday, 9am to 1pm Thursday and Friday (negotiable, this is a long-term position)   
  • You are willing to acquire in-depth knowledge about ticketing tools and how to use them to your best advantage  
  • You are a fast learner; you take initiative and are awesome at troubleshooting  
  • You have a dedicated quiet workspace, located within your own residence  


If this seems like something you would beinterestedin, please send an English CV (including information about your experience in any customer service-related positions) to my email, v-Rica.Tero@lionbridge.com.


Note: Only those candidates who have passed the initial screening will be contacted by our staff within 2 weeks for a video call to continue in the recruitment process.