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so i got a 3/5 for responsiveness and a 4/5 for quality for a bonus reward job.  obviously there was concern about pickup time from either/and customer/gengo.  i assume there was no real problem with the quality of my work but i think i am being penalized for a late pickup that is no fault of my own. i don't think i get audited with a 3.5/5 overall rating, but a customer could easily rate 2/5 or lower for responsiveness when their job doesn't get picked up quickly enough. 

just another quirk in the system i guess ... has this happened to anyone?

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    Lara Fernandez

    Hi Martha!

    Thank you for your feedback!

    Please don't worry about the "Responsiveness rating." We currently don't take this rating into account, and it is only for your reference. I understand that cases like this are frustrating since the customer shouldn't really be judging an individual translator for the fact that it took a while for their job to be picked up, but please rest assured that you won't be penalized for it.

    At the moment we only take the Quality Rating into account, which would trigger a GoCheck if the customer gave you a 2 or less.

    Hope this helps!

    Lara

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