We're currently experiencing an issue whereby we're unable to automatically send our new translators their required tax forms (W-9 or W-8BEN), resulting in an error when you request your forms. Please rest assured that we're fully aware of the issue and are working to resolve it as soon as possible.
If you're a new translator, please know that you can get started working and submit your tax form later, once the issue is solved. As soon as we receive your tax form before you request your first payout, there will be no issue.
If you've been translating for a while and need to urgently submit your form in order to request a payout, please reach out to us at support@gengo.com so that we can send it manually to you.
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3 comments
第一个问题，请见平台4.21发的通知：（在个人workbench 页面 右上角账户名称左边有个小图标，点击一下可以看到平台的通知）
[Important notification] Tax forms malfunction
- Apr 21 2020▲
We're currently experiencing an issue whereby we're unable to automatically send our new translators their required tax forms (W-9 or W-8BEN), resulting in an error when you request your forms. Please rest assured that we're fully aware of the issue and are working to resolve it as soon as possible.
If you're a new translator, please know that you can get started working and submit your tax form later, once the issue is solved. As soon as we receive your tax form before you request your first payout, there will be no issue.
If you've been translating for a while and need to urgently submit your form in order to request a payout, please reach out to us at support@gengo.com so that we can send it manually to you.
第二个问题，抱歉只有等日语译员回答了。
谢谢，我已联系后台工作人员发给我纳税信息单，且已提交。
一天下来，只看到了英日案件，没有日翻中，看来只能等待了。
我大概五一假期结束的时候通过了测试，一直到现在英译中的单子的影子都没见着。。。