In this article you will find all the information about getting paid for your work as a translator with us. You can also watch our tutorial video for a step-by-step guide on how to request a payout.


  1. Translator rates

  2. Reward balance

  3. Payment methods

  4. Payouts

  5. Currency


Translator rates

You will be paid via PayPal in US dollars ($USD). Our rates are:

  • Standard: $0.03 per word/$0.018 per character (e.g. Japanese, Chinese)
  • Pro: $0.08 per word/$0.048 per character


Reward Balance

The rewards total for each online translation job is displayed on the job details page and this amount will be automatically added to your reward balance when the job is approved by the customer.

Offline Jobs

Rewards for offline jobs are added to your reward balance by the 4th of the month after the month during which the job was completed (i.e., submitted to and approved by the customer).

Hang on, what’s an offline job? An offline job is any job that's not on Gengo’s online platform. Some jobs are assigned offline because they have special requirements (for example, translators must have CAT tools).


Payment methods:

We pay translators via PayPal

*Due to ongoing technical issues with Skrill we have stopped offering this service as a payout provider since March 30, 2016. Please contact support if you have any difficulties switching to PayPal.


PayPal is the default payout method.

In order to successfully receive your payouts via PayPal, you don't need to enter your PayPal address anywhere. You only need to make sure your PayPal email address is the same as your Gengo email address and that you don't have any pending issues with your PayPal account.

You can change your Gengo email address in your Account settings page.


Alternatively, since PayPal allows you to have multiple email addresses associated with one PayPal account, you can add your Gengo email address to your PayPal account. To do this, simply log in and click on the "Settings" button on the top.


Once you are in the Settings screen, click on the "+" button next to "Email" to add your email address associated to your Gengo account.



If you ever have trouble receiving your payout, please see this article for more details.  


Request Payouts

  1. Go to your account dashboard and click on request payout in the left sidebar.
  2. Click on pay out full balance. (These payouts are not done automatically, so you will need to request a payout each time you want to get paid.)

Every time you ask for a payout, there is a flat US$1.50 transaction fee. This is to cover PayPal fees and transaction costs. So, it's beneficial for you to wait until you have accumulated a sizable reward balance before you request a payout.

Gengo payouts are processed on the 10th and 25th of every month, and you must request it at least 7 days in advance. To make it simpler:

To get a payout on the 10th:

  • You can request your payout any time from the 18th at 5:00pm JST to the 3rd at 5:00pm JST.
  • Your payout amount will be updated on the 3rd at 5:00pm JST. The rewards you have at that moment is what you will receive. (so you don't need to wait until the last minute to receive all your rewards)
  • You will get your payout on the 10th.

To get a payout on the 25th:

  • You can request your payout any time from the 3rd at 5:00pm JST to the 18th at 5:00pm JST.
  • Your payout amount will be updated on the 18th at 5:00pm JST. The rewards you have at that moment is what you will receive. (so you don't need to wait until the last minute to receive all your rewards)
  • You will get your payout on the 25th.



Please note that the deadline is 5:00pm Japan time.

If you are in a different time zone, you may miss the deadline if you wait for 5:00pm in your local time, so make sure to check what time it is in Japan. You can do this here or here.

But again, your payout amount will be updated on the deadline, so you don't need to wait until the last minute to request your payout and receive the full amount.

Note: the payout will be processed to the email address you have at the moment you request your payout. If you change your email address after requesting your payout, it will still be processed to the old email address. So, again, please make any necessary changes before you request your payout.


PayPal split payouts

Some countries have a limit for how much money you can receive via PayPal. If you are in one of those countries and you request a payout for an amount higher than the limit, the payout will fail.

To avoid this, we automatically split payouts that are higher that $4,990. This means, for example, if you request a payout when you have $6,000 in your balance, you will receive two payments via PayPal: one for $4,990 and one for $1,010. Each payment will have a $1.50 transaction fee.

We've set the automatic split system with this amount to ensure that most of our translators can receive their payouts without any problems, no matter in what country they're in.


Can I get paid in a different currency?

Currently, translator payouts are available only in US Dollars. We offer multi-currency support for customers who purchase credits, but translator rewards will be paid in USD only. 


Are you sure? I found a setting to choose currency and credit card!

The credit card option and multi-currency support, which you can find under "Payment preferences," are only available to purchase credits as a customer, not to receive a payout as a translator.


For the time being, we only offer translator payouts via PayPal in US dollars.

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