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Why the translation task is not available for me even after availability of too much units in my language pair and receiving email regarding the translation. I am unable to pick up any collection for months. I joined the Gengo Team as English>Arabic translator in September 2019 and had an opportunity to translate 95 words only till now. Could you please let me know the reason?

Thank you in advance

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    Lara Fernandez

    Hi farhanansarijnu,

    Thanks for this post! Without more details, however, it's very hard to understand your situation. From your post, we can't really know if your situation is that you're not seeing any jobs, or you're seeing them but experiencing some kind of issue that prevents you from picking them up. Could you please elaborate so we can perhaps better understand your situation and provide advice? Alternatively, you can also email support@gengo.com directly and have them look into your particular case.

    Thanks,

    Lara

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    Farhan Ansari

    The actual problem is that whenever a new collection becomes available for translation, it seems that Gengo network has been hacked by someone, causing delay in picking up new collections. Furthermore, despite being huge amount of jobs in my language pair over the past week as shown in the report, too less collections consisting 5-10 words are shown in my dashboard.

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    Lara Fernandez

    Hi Farhan,

    The Gengo network has not been hacked, but your language pair is fairly competitive. If there's other translators online at the same time as you, it's quite normal that sometimes others may be faster when picking up new collections. This also depends on the timing at which you see the collection and your internet speed and reliability. Are you using an RSS feed reader to receive prompt notifications?
    Additionally, the report you received offers certain insights into the busiest days of week and times of day (UTC), please also take those into account when considering when the jobs might have come in, as it may not have been necessarily when you were online :) 

    Thanks,

    Lara

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    Farhan Ansari

    Yes, I am using RSS feed reader.
    Thanks for your cooperation and timely response

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    Lara Fernandez

    Thanks, Farhan! Please take a look at the settings for your RSS feed reader and make sure that the interval is set to the minimum possible, anywhere between 30 seconds to 60 seconds, in order to ensure you receive prompt notifications :) 
    If this is all correct, I would recommend that you take a look at the past couple of reports about work volume in your language pair and see if you can identify any patterns as to busiest days of week/times of day, and whether this is a suitable time for you to check for jobs. That may increase your chances of picking up a job soon! Please do keep me posted on your experience :) 

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