A re-review request is your way to reach out to the Language Specialist (LS) team and make your voice heard when you disagree with the feedback or errors when one of your jobs undergoes a GoCheck review.

GoCheck scores are automatically calculated by our system and considered final, and these reviews are conducted to ensure that our translators consistently meet our quality standards when delivering jobs to our customers. We also think of GoCheck reviews as a way to provide feedback and encourage our community to continue to grow and polish their skills. Therefore, we expect our translators to accept this feedback and implement it starting with their next job.

We do understand, however, that translation is not always black or white, and that our LSs are human and can make mistakes. Re-review requests should be used sparingly, in order to address such situations.




Grounds to submit a re-review request


You may submit a re-review request in the following situations:

  • You followed the customer's instructions but this was marked as an error


“I followed the glossary provided by the customer who wanted xxxx translated as xxxx.”


“According to (reputable source), in this case both forms of the verb, plural and singular, are correct. Here is what it says about it: "xxxxxxx" For further details, you can visit https://www.xxxxxxxxxxx.com.”


“My translation is not unnatural, I’ve heard a lot of native speakers say it.”


“I believe this should be downgraded to suggestion/lower severity only.” 


“The LS pointed out a mistake but didn’t provide corrections.”



How do I submit a re-review request?


The process of submitting a re-review request is simple, but it shouldn't be taken lightly. Please also note that re-review requests should be submitted within 30 days of receiving the relevant GoCheck. Re-review requests for older GoChecks will not be processed.

If you find that you need to submit a re-review request, please fill out the form here with all relevant information, including the source and target text for marked errors, a detailed explanation for the reason of the re-review, and resources to back up your claims (especially if you disagree with an error, you should be able to provide reliable resources to support this.)

Before submission, please ensure that your request is clear, to the point, and maintains a professional tone towards LSs and Gengo staff, as per Section 11 of our Translator Agreement.

After your submission has been processed, your job will undergo a second review by the LS who has performed the initial review. The initial LS is responsible for re-evaluating their review by considering your comments, and they are also expected to add clear and constructive feedback on the error by responding to your questions if their previous feedback has been insufficient.

Important: Your request may not be accepted if your explanation is insufficient. To expedite the processing of your request, it is highly recommended to provide official and accessible references to explain why your translation is accurate.



When and how will I receive my re-review request results?


Provided you filled out your re-review request with all necessary information and no issues were encountered in its processing, you should receive your re-review request results in the GoCheck notification email within a week. The score after re-review will not be lower than the initial score.

Please note that requesting a re-review does not guarantee that you will get a different score on the second review. Requesting a re-review means that your job will be reviewed thoroughly once again, but if, upon re-review, the LS finds the original review to be accurate, no changes will be made.

Re-review requests are processed only once. After you receive the re-review results, if you have solid proof that a review mistake has not been corrected, please email quality@gengo.com directly with the following information within a week:

  • Email subject- Job ID#___________
  • In your email, please mention (1) The part of the source text containing the disputed error (2) The corresponding translation (3) Proof and precise explanation (max 100 words in English)

The Quality team will look into your report and get back to you in two weeks.


My qualifications have been revoked. Can I still submit a re-review request?


You can request a re-review of any GoCheck review you disagree with within 30 days of receiving it, provided that you continue to hold qualifications in the relevant language pair. In the event that you lost your qualifications immediately after a single GoCheck review, you are entitled to submit a re-review request only for that last reviewed job which triggered the revocation.

For earlier jobs, unfortunately this right is revoked together with the loss of qualifications. We assume that you had plenty of time to express your disagreement with any reviews received prior to the revocation, and, by not taking action shortly after you received them, you fully accepted them. So, once qualifications are lost, there's no going back on that.

Please remember that, at the end of the day, there's a paying client behind every translation you submit, and we can't compromise on quality. We provide plenty of reviews for translators to learn from and improve their skills – the score is not just a number for the sake of the number, but a way to: monitor quality, while enabling our translators to stay aware of the level of quality they're submitting and serving as a prompt for improvement. This should always be taken seriously, not only after qualifications are lost.

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