Need to cancel? 

You may always cancel and receive a refund if a job has not yet been picked up by a translator. You will be able to see the status of your job in your customer dashboard—the display will say "Awaiting translator" if this is the case.

Open the job details page and click on Cancel this translation. 

If your translation has already been picked up by a member of the translation team, the status of the job will change to "Translating" and you can no longer cancel a job at this point. If you've made a mistake and desperately need to cancel a job that's already being translated, no sweat—just open up a support ticket and we'll do our best to work it out.