I'm on English-Indonesian pair and since February 28 I've been getting these horrible scores for my works by this particular LS who's been reviewing my works in way-too-severe and unfair manner, consistently marking what should be more appropriate as a mere suggestion as an error (often in medium or even critical level), just because the wording or phrasing wasn't to their liking or simply a lack of a comma following an adverbia ("Pada 2003" instead of "Pada 2003,").
To give some perspective, this hasn't happened to me since I worked here back in 2012. All these started only after this LS started reviewing my works.
This goes on with the LS (I know it's the same person because he/she keep saying the same phrase at the end of his/her comments.) keep marking the wordings/phrasing that is not suited to their taste as "error". These kind of reviews made my score plummeted from 8.9 to 6.8 at the moment.
A perfect example is a translation for a tag on an article of a website, he/she marked the translation as an error, marking my translation (pencegahan dan kontrol penyakit) as an error, and "pencegahan dan pengendalian penyakit" is more commonly used. But the thing is, the actual website DOES use that exact term I'm using on their articles. This clearly shows that this LS is not without their own flaws. Not to mention, should they decided to be impartial in their review, they could've easily marked it as a mere suggestion and not an error in the first place.
On March 1 I received an email from the Quality Team (Maria) warning me about my recent low scores and said that they'd like to see improvement for my scoring in the next 2 months. I explained that while I'm not saying my translations are perfect or free of errors, but the LS who's been reviewed my works has being unfair in doing their jobs, unfortunately they don't seem interested to hear my side of story.
While I think the recent happening is largely due because of the unfair treatment I got for my works, I do reflect and recently relearn the correct writing style according to Gengo Style Guide and PUEBI. And that is reflected on the most recent scores I got, all my reviews have been consistently getting higher than 8 marks since March 2.
Fast forward today, March 8, I just got informed that my Pro qualification got revoked. You said earlier that you want to see me improving in the next 2 months, which I'm in process of and showed you proofs for that, but a week later you decide to revoke my qualification just like that. It's pretty frustrating and disappointing that Gengo, as a platform, failed to act impartial in this case and punished me way too soon and basically ignoring explanations that I give regarding the recent reviews I got and this one LS.
According to this article, LS is someone who had already been working with Gengo for a while as translator and got promoted because of their excellent track record and professional attitude.
So there is a conflict interest because they are basically our fellow translator who works here or, in other words, our competitor. There WILL be someone who'd abuse their authority as LS to take down fellow translator in order to secure more opportunity to grab the jobs.
I genuinely believe that there is serious flaw on this system and that Gengo should review it, and hire only non-Gengo translator as an LS. Otherwise, us regular translators will always be prone to any kind of abuse should an LS decides to use his/her power to get rid of others.
I already wrote my complaint to the Quality Team and while I wait for their reply, here are some things I want to address:
1. The decision of removing my Pro qualifications is simply an unfair act on Gengo's part. As I mentioned above that I've been consistently nothing but above 8 marks since the 2nd, and you did said that you're giving me 2 months since March 1 to show improvement, then why all of sudden you revoke my qualification just like that?
2. I already said this numerous times on my emails, but Gengo should keep an eye on the LS. The way things are, they are being completely unaccountable because nobody watches them and should they feel the need to abuse their authority, they could do so as easily as *that*.