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Hi, everyone. 

In the end of December, I translated a number of jobs coming from one customer and belonging to one project with the approval period of 240 hours = 10 days. In the guideline, though, it was written the approval period was 13 days - ok, no problem.  It's been 19 days now since I completed the last job (and 23 days since I completed the first one) from that project and only one of them has been approved so far. The rest are still marked as pending second pass. A few days ago I wrote Gengo support to find out what could be the reason of such a delay and received the answer that jobs were still being quality checked. The person who responded to my support ticket wrote: "I believe the delay was caused by the sheer volume of translations the customer needs to go through and the new year holidays and we apologize for that."

Maybe, this explanation would have been enough for me if not for the similar case happened last year, about 6 months ago. I guess, everyone understands which case I'm referring to, since it was a huge project with hundreds of translators involved in it. So, I just want to know if I - again - need to prepare myself for getting paid for the work I've done (and this was quite a lot) much later than it is supposed to happen. I must say, I really hope that is not the case this time.

Thank you for your attention. 

 

7件のコメント

  • 2
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    Lara Fernandez

    Thank you for your understanding, guys! That is correct, @d.s.bakida, the editor could be receiving the job back for revisions (though I certainly hope not for countless times!)

    To be completely honest, I think the system is not the best, since the "Pending second pass" label doesn't give you any visibility into what's going on. I will be bringing it up with the team hopefully this week.

  • 1
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    d.s.bakida

    Hello, Lara. Thank you for your response. I'm not sure what the Project Manager means by saying we don't have pending jobs at the moment, because I have 19 pending jobs at he moment - all from that project. They haven't been approved yet and I didn't get rewards for them. I wish I could attach a screenshot of my dashboard to prove my words but I don't know how to do this here. But right now there are 19 jobs from this project marked as pending second pass. Like I mentioned above, only one of the jobs I completed for this project was approved. I'm aware of 13 days period, I wrote this in the very beginning. But the first few jobs were completed by me as long ago as on December, 24. This means they have been pending for already 26 days now....

    d.s.bakidaにより編集されました
  • 1
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    Lara Fernandez

    @lpan278 - Thanks for sharing! Please note that the QA process is 13 days approval time, but our Tokyo office closed from December 28th to January 3rd due to end of the year holidays, so unfortunately this time period can't really be taken into account. One of the requirements of this project is that the translations are as dissimilar as possible from machine translation and, when this is unavoidable, that you explain so in the comments (this is clearly stated in the instructions for the project). Additionally, please note that the QA process is reset when you resubmit your revised version, so the job will need to undergo QA again to verify that the latest submitted version is correct.

    @d.s.bakida - Do you mean jobs that say "Pending second pass", or in "Reviewable" status? Pending second pass jobs are then made available to editors for proofreading, so the QA process won't start counting until the editors have picked up the jobs, edited, and submitted them. Additionally, there's a possibility that editors picked up and then submitted the jobs, but got them back for revisions. For example, let's say you submitted on December 24th, then the job was picked up for edition and submitted by the editor on December 26th (hypothetical scenario). Let's say that then on January 6th they got the job back for revisions, and had to resubmit. The QA process starts counting from the latest submission date.

    Unfortunately, as it's been explained before, this project is really a rare exception and this QA process affects only the projects from this one end customer. The team is always hard at work trying to streamline the process, but ultimately we're also bound by our contract to deliver a final product that meets their criteria, and for this project, the QA required is very extensive. I apologize for the inconvenience, but please do know that the QA process is running as expected and your jobs should soon be approved.

  • 1
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    d.s.bakida

    Thank you, Lara, now I understand the QA pocess much better. So, technically, the job can be sent to the editor for revision countless times causing the QA process last an extremely long time like it was with last year's project i mentioned above... Seems like really nothing can be done about this. Thank you again for the explanation.

    d.s.bakidaにより編集されました
  • 0
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    Дарья

    Yeah, I was waiting for this post :) Not only it's happening again, but it is the very same #customer. So this time I don't even write any support queries and I am fully mentally prepared to wait... well, quite a long, haha. None of my 20+ jobs has been approved by now.

  • 0
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    d.s.bakida

    Hi, Дарья, thank you for the comment. I was waiting for this post too but then decided to bring the issue up myself, since nobody else did. :) Judging from the number of votes, this time not so many translators are affected but I can be wrong about this. Actually, I didn't check the customer's number, but I agree with you: the nature of collections speaks to the fact the customer is the very same. And this only adds to frustration about the situation. I remember, last time it was emphasized by a Gengo representative Lara that the situation was not a common thing in Gengo practice and was rather an exception. Here I have to admit that, thanks to Lara's efforts, we still received rewards for our work before the jobs were finally approved - and they were finally approved only in the end of November, while we completed them in August... I thought after that frustrating situation, some conclusions might have been drawn and some mechanism might have been developed to prevent this from happening again and to protect translators in case it still happens. 

    However, I think I picked the wrong time for my post, since it's a weekend now and nobody will response to this until Monday or even later. 

    d.s.bakidaにより編集されました
  • 0
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    Lara Fernandez

    Hi @d.s.bakida and @Дарья -- Thanks for bringing this up. I've just checked with the Project Manager running this project and he let me know that the project is running as expected, and all QA processes are being run as scheduled within 13 days (this should be clearly explained in the project instructions.) He just checked for me and let me know that you guys don't have pending jobs for QA at the moment -- could you please verify for me that either your jobs have been approved, or that you are within the 13 day approval period? Thanks!

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