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As you may have already noticed, in most cases Instant notifications lead to empty dashboard pages. The support claims that jobs have been taken but it turned to be not true in many cases. After an empty dashboard page is displayed, RSS may (rarely) arrive after several seconds and lead to unclaimed job page (or the unclaimed job appears after 5-30 seconds on the dashboard).  Basically, it means that Dashboard page is cashed and simply HIDES available jobs. Instant notifications were presented as new better JOBS NOTIFICATIONS not as EMPTY CACHED DASHBOARD pages notifications. If there had been no dasboard caching then the Instant Notifications would have been useful and indeed showed the jobs list/links, otherwise they are just a strange joke.

 

So the current notification system is WORSE than any its version before because it is NOT POSSIBLE to claim jobs EVEN IF THEY ARE STILL AVAILABLE. The Dashboard simply does not show them.  Real mockery from Gengo. It was never worse. RSSs have direct links so this problem was inexistent in the past. 

The logical solution is ADD DIRECT LINKS to INSTANT NOTIFICATIONS to avoid HUNDREDS OF USELESS opening of Dashboard pages.

I informed the support and propose to send the similar messages to the support asking to alert the management and fix the system by adding Direct Links asap. Playing no-win lottery with the cached dashboard is simply outrageous.

 

19件のコメント

  • 0
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    mdj_cm

    I think direct links on those instant notifications will lead to the same issue. All translators will click on the same job link and you will have a 1-3% chance to get the job, depending on how many translators are available in your pair...

    mdj_cmにより編集されました
  • -4
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    mdj_cm

    I've explained what logical and fair solutions would be:

    First-come, first-served system (fair but slow): Gengo must wait until N jobs = N translators before releasing jobs to everyone so that every notified translator has a 100% chance to get a job if they are available at those times. 

    Say there are 100 translators and 100 jobs daily. That would mean releasing all the jobs together once a day. Since not all translators will be available, some will even get more that one job per notification.

    1 job, 1 translator system (fair and fast): Gengo sends one job per translator. Each translator has one minute to claim the job. After one minute, the job is sent to the next translator in line. Using the current randomization mechanism (no one chooses the times of jobs being made available), we can be sure jobs are evenly allocated among available translators within weeks. 

    This would be pretty much the same thing as the traditional Gengo system but each of us would have one minute to decide instead of half a second.

     

     

     

     

    mdj_cmにより編集されました
  • 4
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    ritsu.hiyoko00

    I think the definition of "fairness" may vary by how you are engaged with Gengo platform. If each and every translator puts the exactly same level of time, effort and priority on it, then the perfectly even way of job allocation can be 100% fair, I would say. Otherwise, some would think the even way of allocation be favorable while others would not. 
    Furthermore, considering the interests of clients, I do not believe the even way of allocation which might result in longer lead time is beneficial.
    Though I am feeling frustrations and unsatisfied with the current situation (RSS interval, 1 minute cache on Dashboard and tricky instant notification), I support the existing first-come first-served system (of course, tweaks and elimination of frauds are necessary, though).
    As @droppiner suggests, direct links to instant notifications can be a good tweak to reduce our "What the hell???" Aside from that, I simply wonder why 1 minute cache thing cannot be reverted as it used to be (or at least shorten to e.g. 15 seconds). 

  • 3
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    Dave

    I couldn't agree with @dropinner and @ritsu.hiyoko00 more. I respect the first-come, first-served system as long as it remains healthy and transparent to us. Gengo should focus more on addressing certain frustrations such as delayed notifications, and improving translator's convenience by incorporating job details such as word count, reward, and job level along with direct links into the notifications. Especially, job details and direct links are what all of us desperately need.

  • 0
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    doker

    Try to stop your RSS reader and there will be no cashing, after that you will see no difference. This doesn't solve the problem, there are no available jobs in 99%.

  • 0
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    dropinner

    Caching RSS and caching dashboard are different things

  • 0
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    doker

    Then why is your dashboard always cashed? Do you update it every minute?

  • 0
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    dropinner

    No, but quite often press refrssh, sometimes it even brings some project

  • 0
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    doker

    Try not to update it and use only emails, and you will see that the problem is not connected with the dashboard crashing.

  • 0
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    dropinner

    I will experiment 

  • 1
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    Yasemin

    There is a thread from many years ago, discussing at length which feeder or functionality people on here use and prefer, you guys might want to check it out. I think there might be some valid reasons for not shortening the current caching period. One argument was that it would lead to an even fiercer competition. As far as I remember, someone even suggested prolonging it to 2 minutes at the time. It is under "Free for All", from 8 years ago, called "What's your favorite tool to pick up jobs?".

    Yaseminにより編集されました
  • 1
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    ritsu.hiyoko00

    @Yasemin, thank you for your suggestion. 

    Actually, I am not completely opposing the cache thing. What I am more concerned is the gap between instant notifications and 1 minute cache. However, under the current instant notifications which are already making the competition fierce enough, I find no reason the 1 minute cache being held as is from the translator point of view. And due to the gap between these two systems, I think many of us are experiencing certain level of frustrations, e.g. despite the receipt of instant notification, even a sign of job existence cannot be found on the dashboard partly because of its cache.  

    So, for our better experience, I thought it would be preferable to eliminate / minimize this gap. One solution could be getting rid of instant notifications, for which I showed my support in other thread. Adding a direct link to instant notification as @droppiner proposed can also be a solution if it works like RSS. In addition to these, elimination / shortening of 1 minute cache would contribute to closing the gap. 

  • 4
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    Yasemin

    Hi ritsu.hiyoko00,

    I understand. A direct link and reward amount would be important indeed for instant notifications, if they are to be kept. By now, I am just using Feeder/RSS and refreshing the dashboard occasionally, and it has brought more peace and more jobs.

    I think the level of frustration increases with the number of unsuccessful clicks. So it's not really about seeing every single job, but having a more realistic chance of grabbing a few jobs per day. Less notifications, more peace (and accessible jobs!), it seems.

    Btw, I'm also still for dropping the instant notifications, but it's not up to us to decide.

    Yaseminにより編集されました
  • 5
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    Leon

    Same, I keep refreshing the dashboard once in a while. Today it has been very slow since the morning, (lost a $ 259 job like one hour ago, even tho I clicked/solved the captcha really fast).

    I'm okay with the first-come, first-serve system, as long as Gengo itself loads as fast as possible and, ofc, there are no issues with the feed.

  • 1
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    SagaGemini

    @Leon

    100% agreed.

  • 2
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    narisa

    Is feed notifier still not working? I haven't been doing any translation since last october that everything broke down. I wish they would just reverse to that time. If it's not broken, why fix it?

  • 1
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    Yasemin

    Hi Narisa,

    Feed notifier is working for me, but due to instant notifications, not as well as before.

    Yaseminにより編集されました
  • 0
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    narisa

    How to make it work?

  • 0
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    Yasemin

    Sorry, I thought you were referring to Notifier by Feeder.co (which is what I am using).

    Yaseminにより編集されました
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