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I'm not a tech guy.
 
I see that some people around here are already satisfied with the captcha solution, which seems to have been proven successful in preventing bots or macros. While my language pair hasn't shown a difference in particular so far, the real problem I'm suffering from is that the captcha keeps asking me to click on several poor-quality images such as traffic signs, fire hydrants, etc., over and over again. On the first day, I just clicked the "I'm not a robot" checkbox and successfully got some jobs, but somehow it seems that Google detects something wrong on my PC. 
 
Gengo's announcement states that it should not take long once you click the button confirming "you are not a robot." I'm not a robot and do not use one. I have discovered that Google's captcha solution detects users' suspicious activities based on not only automatic malicious traffic, as it should, but also on various factors such as the use of VPNs and ad blockers, IP addresses, and even browsing history.
 
In my testing, I have remotely accessed my office PC, used my wife's cell phones, and disabled VPN connection, but the captcha still keeps asking me to click on more and more images, as if I have already been blacklisted.
 
I'm simply hoping that the solution is working correctly. However, I kindly request that Gengo consider the possibility that it could negatively affects the user experience and harm innocent translators like myself.

12件のコメント

  • 7
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    InmaDG

    The same thing is happening to me. I appreciate that a measure has been put in place to curb the bots but I haven't noticed an increase in job alerts available in my language pair (EN-SP). Few jobs continue to appear and of little value (I use Feeder on mobile).
    As for the agility of Captcha, sometimes I get images when I check "I am not a robot" and sometimes I don't, so I have to wait before clicking on "start translation". Even if this wait is only for a second, it's enough for another translator to have already taken care of the job when I click "start translation" 🤷🏻‍♀️ (I console myself with the thought that it's someone honest and not someone using a bot 😅).

  • 5
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    Chris

    To be honest, I already wondered how simply clicking on something could seriously deter bots, especially in the long run. Then again, many sites use them, so I guess they work, and the picture captchas seem to be part of the strategy.
    Having to solve those picture captchas does sound more secure (at least if it works correctly in suspicious cases and doesn't happen too often), but I can also see how it might add to the frustration if you have to solve them as quickly as possible and then maybe don't even get the job. Maybe it would be possible to put the captcha after someone picking up a job instead of having several people solve captchas in the hope of getting through first, and then giving them a certain amount of time to solve it?

    Then again, there are probably AI solutions for solving most kinds of captchas nowadays anyway...

  • 1
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    Dave

    Thank you for your valuable input. @InmaDG, I also use Feeder. I suspect that some RSS readers could generate a high volume of traffic to the server, potentially triggering image captcha due to its detection of unusual activity. I hope this hasn't caused any further issues of unfairness. @Chris, I believe that's a good suggestion, but would it be possible for the tech team to implement it? And yes, it's frustrating not to be able to pick up a job even after accessing the workspace.

  • 4
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    Mae RP

    For me, nothing has changed at all. There are still barely any jobs in my language pair (EN>SP) and none for more than a few cents. I doubt very much that the captcha is working, apart from, as you say, making it more difficult to accept a job. Either the fraudulent bots are still running wild or there really is no work at all.

  • 2
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    Rica Tero

    Hi everyone.

    Thanks for sharing your concern and sentiments about our new feature, Captcha.

    I will share this with the team to check on, investigate, and understand this matter. Again, this solution is for safeguarding the platform. We understand that some might have unfavorable experiences with it, and we'll check on the impact it has on the overall community.

    For comments about not seeing any jobs, it is not due to this Captcha feature, but it might be because of less volume ordered for your language pair for the time being. 

    The captcha "checkmark" might look so easy to bypass, but technically speaking, Google's captcha form has a lot of security measures that bots or non-human intervention cannot check. There are a lot of layers in which crawlers, bots, and cross-site scripting cannot alter those forms. Hence, the feature that was added would ensure that only human users would check that form.
     
    I believe putting the Captcha when a translator accepts the job would defeat its purpose of stopping users who are suspected of using bots to automatically accept the jobs, which is a major concern of our community partners. 
  • 6
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    Tammy

    I really dislike the new captcha system. It’s always a race to grab the best assignments already, and now it’s “how fast can you click fire hydrants,” which becomes even more frustrating when you don’t get the job. I hope Gengo can come up with a better alternative soon.

  • 0
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    logos_sarada

    How is it that translators have a completely different experience of the new Captcha system? As far as I'm concerned, it works perfectly, quickly, simply by ticking the box and I've now got a lot more tasks on my dashboard that I can pick up quietly. The anti-bot feature is clearly useful...let see if September brings a bigger volume of interesting jobs.

  • 0
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    Leon

    @Tammy It's important to note it doesn't happen to every single user. That's because reCAPTCHA v3 works with a score, so Google already knows if you're a robot or not. However, some actions might trigger the system to detect you as a potential bot (using VPN, sending too many requests for some websites, and even ISP issues)

  • 3
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    marcelito

    @logos_sarada Let me guess, are you getting so far only the checkbox to confirm you're not a robot? Most of the time that is what I get as well, but Google's Recaptcha, depending on your geographic location and network activity, can send you really complex or at least annoying challenges where you have to pick certain images and that will put that translator at a disadvantage over one that is only being asked to tick a checkbox.

     

  • 0
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    logos_sarada

    @marcelito, yes, I get only the checkbox...I know the stupid picture "game" but never had to play it on Gengo...and I doubt it depends on your location as I often forget to close my randomly set VPN before translating. The disadvantage was huger for most of us when it was under the bots reign...

  • 2
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    Chatty

    I experienced both situations.

    I only need to click on "I am not a bot" on my PC but every time I use my iPad/iPhone, I have to click on numerous low-quality images and tell the differences between a bus and a car, or pick out the fire click fire hydrants from 9 low pixel pictures and repeat this process for about 4-5 times when another translator already took the project (or even finished it!) That's frustrating... Because I obviously cannot keep sitting beside the table and monitoring my PC notifications all the time.

    I tried to turn on/off the automatic verification, adjust my VPN settings, clear my browser data, etc. but nothing changed.TAT

  • 2
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    Luciana Goulart

    In my language pair, I noticed an increase in available jobs after the captcha, but sometimes we have to click on the annoying pictures. I never got a job when I had to click on them. That's impossible! I don't know if this is a problem that can be solved.

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