*the bold letters is for the summary of the whole text.
At about 1:10am, May 2, I had an error, called 502: Bad Gateway. This happened as soon as I accepted a job which is worth $31.
The job required me to finish it within about 4.5 hours but when I was about to start the job, the error occured. So I reported the issue to the Gengo Support team and kept waiting hoping the website will be back online soon. I was like refreshing the website about 30 times for the next 2~3 hours not knowing when it would be fixed. After that, I was almost giving up and went to do something else.
After that happend, It was like 6 or 7 hours passed when I realized that I got an email which says the job had already expired. That mail was sent to me at about 5:50 am. So, as soon as I saw the mail, I tried to log in again but I kept having errors accessing to the work dashboard.
If I knew the expected time when the website will possibly be back online, I would've not wasted my time like this refreshing the website for 2~3 hours, rather I would do something else and come back when it's working again. And the worst is Gengo doensn't even send me any notification when the website is working again. I have no any clue on how long it will take to fix the error. So what would you do in this situation? Will you just wait doing nothing or keep refreshing the website until it is fixed? What a waste of your precious time. And I don't really understand why I can't still have the chance to work on it again at later time even though it was me who reported the issue to the Gengo. I couldn't even get any compensation for the loss of my time and the opportunity to have the job.
You know Gengo is based on the "First Come First Served" idea, and because of this I know every translators are desperate to catch the big jobs paying close attention to the computer screen otherwise what they get will be only some pennies. Furthermore, we are expected to finish the job within the allowed time. After this happend, it seems to me that Gengo only care about the customer's time not ours.
Please refer to the screenshots I uploaded.
I really appreciate you take time to read this.