Did Gengo stop sending out Weekly Overviews? I haven't been receiving weekly overviews for more than two months. I sent a couple of emails to support, but the issue still stands. They used to help me with activity time. I don't know if everyone stopped receiving them, or is it just me?
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Hello Esraa,
I also stopped receiving them more than two months ago. The last one I received was on November 1. I also stopped receiving the Lionbridge Community Newsletter then. Both mails are sent out from no-reply@lionbridge.com, so it seems to be a problem with emails from that address. At the same time, I see people in the Forum commenting on how the numbers of the weekly stats and their actual experience in grabbing jobs do not match, so it seems to be that most people do receive those mailings.
Are you on Hotmail by chance? Because I suspect that it could be a problem with Hotmail blocking mails which are being sent via sendgrid.net (without them going to Spam). Last summer I also did not receive emails from no-reply@gengo.com on my Hotmail address and then I changed to my Gmail address and that worked. I cannot see in my old emails from no-reply@lionbridge.com that they were sent via sendgrid then, but maybe they are now? I can only speculate since Support is not helping me either, so I would be curious to know if you are also on Hotmail.
I did contact Support and also sent a mail to Community.Management@lionbridge.com. Support first replied that my Hotmail address is not in the system anymore, but I did receive emails from no-reply@lionbridge.com to my Hotmail address even after I changed my Gengo address on the Dashboard. Apparently that address change does not automatically change the email address to which messages from no-reply@lionbridge.com are being sent. This seems to be a separate mailing list, probably imported once and not updated when a user changes their Gengo email address. I asked Support and also Lionbridge Community Management to simply add my Gmail address to this mailing list. I haven't received an answer to those requests, which I though were rather simple, but I will continue trying.
Hello Bettina,
Thank you for sharing your experience as well. To answer your question, I don’t have a Hotmail. I’m using Gmail. I receive other emails from no-reply@gengo, but I’m not receiving the weekly overviews for some reason. I hope it gets sorted out soon, because they used to help out a lot.
Hi Esraa,
Thanks for your reply! It is very helpful to know that it is not a Hotmail problem. Then changing my email address to Gmail will probably not work either. I will update Support about this. As stated before, those weekly overviews do not come from no-reply@gengo.com, but from no-reply@lionbridge.com. You probably do not receive any other emails from that address either (like the monthly Community Newsletter)? Fingers crossed that Support can figure this out!
Hi @Esraa!
Thank you for sharing your concern in the forum. Great thanks to @Bettina for sharing your experience here. I have both updated your email on our contact lists for weekly stats overview and community newsletter. Please let me know if you did not receive the weekly stats email this week or the community newsletter on the 31st so I can send this to you personally.
If you have any other concerns about this, please share it on this thread or message me or the Support team.
Thank you. 😊
Thank you so much, Rica! You are great!
Thank you so much for your help Rica.
Hi, Rica. I have stopped receiving the emails as well. Shall I email you?
Hi @Lea 😊
I've updated your email on our contact lists. I've used your iCloud as it's your email on the system. If you want me to put your gmail, please let me know. Thank you!
Thanks Rica!
Hi Rica,
I've also completely stopped receiving emails. Could you sort me out as well? :)
Thank you.
Hi @Rasmus! I will check on this and update our contact lists if needed. Please let me know if you did not get any emails next week. Thank you. 😊