This is my first post on the forums, so I apologize if I selected the wrong category. I noticed Rica helping many people with different issues here, so I'm reaching out to see if I could request some assistance as well.
Late last month, I received a number of low review scores late at night (my time, in Japan) for Japanese to English translations:
Nov 29th, 11:09 p.m.: 0.98 score
Nov 29th, 11:54 p.m.: 1.38 score
Nov 30th, 12:46 a.m.: 5.09 score
This obviously concerned me, so I requested a re-review request for the 1.38 score at 3:41 a.m. on the 30th. I do wish to consider a re-review for the other scores as well, but I felt it would be best to begin with the review that is easiest to check: the customer had specific spelling instructions, but in the review, these particular spellings were marked as errors. (I’m happy to share more but do want to be mindful of the Translator Agreement.) I believe the reviewer simply missed the instructions, which is understandable, but I do believe this should be corrected.
After I sent this re-review request, my translation qualifications were revoked at 8:02 a.m on November 30th.
Then tonight, about an hour ago, I received the following message in response to my re-review request:
"I'm writing to inform you that we're unable to process your request for the following reason(s):
Failure to follow the instructions. The support article states that in the event that you lost your qualifications, you are entitled to submit a re-review request only for the last reviewed job which triggered the revocation. Unfortunately, this is not your last reviewed job."
The link in the message is to the following article:
I believe the relevant passage is the following:
"You can request a re-review of any GoCheck review you disagree with within 30 days of receiving it, provided that you continue to hold qualifications in the relevant language pair. In the event that you lost your qualifications as the immediate result of a single GoCheck review, you are entitled to submit a re-review request only for the last reviewed job which triggered the revocation.
For earlier jobs, unfortunately this right is revoked along with your qualifications. This is because we believe you will have plenty of time to express your dissatisfaction with any of the earlier reviews that you received before your qualifications were revoked, meaning that we assume that through not taking action immediately after receiving these reviews, you fully accepted the consequences of them."
I’d like to ask for help with two issues here:
1. I submitted my re-review request before my qualifications were revoked, so I wish for the assessment that I did not follow directions when I submitted the re-review request to be reconsidered. I also wish for other translators who submit re-review requests before qualifications are revoked to receive the same consideration.
2. As I received three reviews consecutively at 11:09 p.m., 11:54 p.m., and 12:46 a.m., and my qualifications were revoked at 8:02 a.m., I wish for the assessment that I have had “plenty of time to express (my) dissatisfaction with any of the earlier reviews that you received before (my) qualifications were revoked” to be reconsidered. I do understand the general purpose of this rule and agree that it is in everyone’s benefit to submit re-review requests as promptly as possible, but I believe this should be reconsidered when several reviews are posted within the space of a couple of hours, especially when it is overnight for the translator.
To make sure I'm not leaving anything out, I had a total review score of, I believe, 9.1 until late last month, when I received a 3.52 score on November 23rd and scores in the 6-range on November 25th and 27th. I also understand that the reviewer doesn't assign scores but only marks what they consider to be errors and that there may be automated systems involved in the ovreall process.
I apologize for the long message, but I would appreciate any help with my case and for anyone else in similar situations.