We have some exciting news that we’d like to share with you! We’ve been reviewing some of our quality processes and we have recently made some changes to our translator scoring system. These are designed to help you to improve your translator score.
When we refer to your ‘translator score’, we’re talking about the number that you see on your dashboard when you log into your translator account. Those of you who have been with us for a while may remember that the old translator score calculation took into consideration the weighted averages of the ten most recent GoCheck scores, minus the standard deviation which is based on every single GoCheck score apart from the lowest one.
Now, the translator score calculation will only consider GoCheck scores from the previous three years, meaning that translators that have been working with us for a long time will no longer be held back by low GoCheck scores that they may have received many years previously when they were newer to translation.
Why is this change happening?
Part of our reason for changing the system is that we’ve seen that many of you have said that you’d like to be recognised for improving the quality of your work, and we hope that the new scoring system will encourage you all to develop your skills even further.
Plus, the more your translator score improves, the more likely you are to receive additional work since translator score is one of the main metrics that we look at when choosing translators for our preferred pools. We also hope that in rewarding quality, we’ll be able to improve our service to customers, which might lead to more work becoming available on the platform.
How will this change be introduced?
Your own personal translator score will change with the first GoCheck that you receive following our implementation of this change to the system. If you haven’t received any GoChecks in the last three years, your translator score will be deleted altogether, and from that point onwards your translator score will be based on subsequent GoCheck reviews on your work, meaning that you’ll effectively start again from scratch. You'll still have access to your full GoCheck history.
What should I do if I have questions about my translator score?
If you have questions about this change to our translator score calculation, or you don’t understand how your score has been calculated, feel free to email our support team at email@example.com. We’d also be more than happy to hear any additional thoughts that you may have in relation to our quality processes.
Thank you for being a part of our commitment to quality!
Lionbridge Community Team