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Am I the only one who has incomplete jobs that are expired and can't be declined after today's Gengo crash? I miss new jobs because of them.

7 comments

  • 1
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    alexxissalazar

    I am experiencing the same issue. I contacted Gengo support, but I have received no answer yet.

    Edit: They fixed it shortly after.

    Edited by alexxissalazar
  • 1
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    doker

    Have they fixed it for you?

  • 1
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    Дарья

    Hello everyone, same here.

    UPD: Issue solved with the help of the support team; they were very responsive. I could finish the jobs and submit them. Hope you are helped so quickly too!

    Edited by Дарья
  • 1
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    doker

    А мне они дали закончить 2 работы, а 3-ю так и не получилось. Столько работ из-за этого бреда пропустил.

  • 4
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    Katrina Paterson

    Hi everyone. Doker, thanks for starting this thread, and thanks also to those of you who have left comments. 

    The tech team is aware that there's an issue, and work is being done to try to resolve it. For now, we'd recommend that anybody facing urgent issues, such as an inability to submit a collection, contacts support@gengo.com, since they work 24/7 and they should be able to provide advice in the end.

    In general, if you see that something is wrong with the site (either the main Gengo website itself, or the translator dashboard), we'd always recommend contacting support@gengo.com and providing them with further information about the issue, since this alerts the team that something is wrong and helps them to diagnose the problem. Of course, you're all more than welcome to raise the topic on the forum, too, and to keep your comments coming here. 

    We hope to have everything running more smoothly soon. Thanks for all of your patience in the meantime.

  • 0
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    Дарья

    doker, привет коллегам :) У вас правда большой объём работ здесь? Мне в последнее время почти ничего не попадается.

  • 1
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    doker

    Привет, ну вот именно в этот отрезок времени были и по 12, и по 15, и ещё другие помельче. А так да, мало в последнее время.

    Edited by doker
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