Hello, I've sent a mail to quality@gengo.com about re-review (as said here: https://support.gengo.com/hc/en-us/articles/360043592993-What-is-a-re-review-request-and-how-do-I-submit-one-#3) but autoresponse says it couldn't be delivered. Where should I send it?
support
5 comments
Same here.
The article also says you need to write within a week, and meanwhile this issue gets ignored, that week passed on some re-reviews I got that blatantly disregarded evident mistakes and supporting articles from topmost academic sources. One of them even didn't address one of the disputed mistakes I marked, ignoring it altogether; that never happened to me before, and I think is unprofessional.
I don't know how evaluators get evaluated themselves, but it seems they want to avoid admitting mistakes at any cost for they own sake, at least on my language pair. Makes you feel quite helpless, to be honest.
I also remember that when I began on Gengo, there was an accessible, visible button for requesting a re-review, and it just disappeared at some point, so you have to dig up the link to the request form, which, as far as I know, can only be found on the supporting article Anna linked. I bet that there are a lot of translators that aren't even aware of having that resource because of this.
This used to work better. Not cool.
I must say I got an answer today from quality@gengo.com, so, apparently, mails do reach. Encouraged by this, I made another appeal and still got the same autoresponse error.
Best regards.
Hi Gabriel - I'm told that your email has been correctly received now. I'm sorry the communication has been a bit choppy this time, but thanks for bearing with us.
This problem seems to persist. Mails to quality@gengo.com trigger a postmaster reply saying the mail could not be delivered to a specific lionbridge address. Going by the answers in here, I assume the mail is delivered anyway and just one of several forwarding addresses doesn't exist any longer or is written incorrectly (the name has a prefix that might or might not be part of the name). Either way, this is a bit confusing.
Edit: Will give the email address in question to support, just in case, although that probably has been done before.
Hi Chris, thanks for your update on Monday. I've been told that emails sent by translators are indeed going through to quality@gengo.com correctly and that the issue is being looked into. We know which email address you're referring to, though we appreciate you taking the time to follow up on this, and we hope to be able to resolve the situation eventually. Thanks for your patience, and for that of other people that have experienced the autoresponse issue.
As for the re-review request form (to respond to Gabriel's point from earlier), it could be worth Googling 'Gengo re-review request' (or similar) and finding the support article with the corresponding link that way, or bookmarking the page. If you any of you have doubts about a request that you haven't heard anything about, and some time has passed, please write to me (katrina.paterson@lionbridge.com) or Support (support@gengo.com) and we can look into what's happened.