I'm having a problem with the way my GoCheck score is being displayed, and I can't get Gengo to sort it out, so I'm wondering if anyone else here has had the same issue or could offer suggestions.
The problem is that my latest evaluation result, which is a very good one, is not being taken into account in the calculation of my GoCheck score. My GoCheck score was standing at 6.5. I then got a 250-word job evaluated which got 10/10. That should have brought my GoCheck score up quite significantly, but it didn't: the score has stubbornly remained at 6.5.
This problem started about 3 weeks ago. I raised a support ticket with Gengo. I then received a response saying that the issue would be passed on to the engineers, but then nothing happened for a while, so I chased the issue at the beginning of this week and I was told that it would be chased with the engineers - but nothing further has happened, the problem has not been solved. However, I've received an email asking how satisfied I am with the support I've received, and also a request to take part in a survey about my satisfaction with Gengo as a whole, and that doesn't feel right!
I'm raising the issue on this forum because I don't know what to do about it now. I have asked whom I could escalate it to, but the person who sent me the support emails hasn't answered that.
So, has anyone else experienced a similar problem? Do you have any suggestion as to what to do?
To confuse matters, my score shows different values in different places: it shows 6.5 on my dashboard but 8.4 on my profile. I think the 8.4 value is correct, but it seems that the incorrect lower value is the one being taken into account because I'm hardly getting any jobs at all.
So, any suggestions for solving this problem?