so, I just received a 1/5 rating from a customer for a job. They didn't leave any written feedback.
I take great pride in my work and do it diligently, therefore I was quite shocked, especially given the absolute lack of constructive feedback. I feel like it's almost insulting customers can give such a poor rating without at least justifying it. So far I have only received great customer ratings, lovely feedback and no GoCheck score below 9.6.
Now, I am aware the job in question will be reviewed by a Language Specialist since it's below 3/5. I have no doubts it will return a good result, as I adhered to the customer instructions and did thorough proofreading before submitting it. However, how is this whole situation handled? Do I receive the review in form of a GoCheck? Will this customer rating further affect my work here at Gengo? Or is it effectively meaningless if the Specialist review is good?
Thank you for clarifying.
E: The test came back with a perfect score, so I would really like to have further confirmation that this customer “feedback” won’t negatively impact me in any other way.