tl;dr - A single bad review has instantly made me drop 0.3. Multiple +9 reviews since Nov 2018 (new system) only made my overall score grow by 0.2.
I'm a EN-SPA translator, I have worked for Gengo since 2014, having completed +53k jobs and translated +584k words (plus a bunch more for Gengo Projects) during that time.
I pride myself in taking my translations for Gengo very seriously and always deliver the best quality, so I'd consistently had an excellent average score during all these years. When the new review system was implemented, I had a very high one - probably something around 9.6 or 9.8
It went down to an 8.2, which was disappointing, to say the least. But I understand that things change and the review system is a very tricky, complex matter.
I just checked my history and these are my last few scores, before the one I got a few days ago: 9.5, 9.6, 10, 8.7, 10, 9.8, 9.2, 9.4, 10, 10, 10... However, even if I've been consistently receiving very good reviews, my score has only progressed from 8.2 to 8.4 since the implementation of the new system.
A few days ago, I received a not so stellar review: 8.1 for one of my recent translations. Keep in mind this has been my worst one in months.
Well, my score has now dropped 0.3, going from that seemingly perennial 8.4 to 8.1.
So I had been consistently getting very highly scored reviews, and it almost NEVER affected my overall Gengo Scorecard. I've been trying to heal that number to bring it back to where it was before the implementation of the new system, and it's been impossible.
Now, the moment I've got a "bad" review, it has *instantly* affected my score, dropping 0.3 with ONE single review, when it's never grown more than 0.2 after multiple +9 reviews in a row since Nov 2019.
How is this fair, I wonder? I keep reading about the importance of consistency, which I completely understand, but it seems to me this is a highly punitive, stress-inducing and unsatisfactory system that never rewards consistent good performance, but punish you for occasional mistakes. And we all make mistakes sometimes.
How does Gengo reward that consistency, I ask? What about the proven consistency of translators that have been working for Gengo for years, and have hundreds of thousands of words under their belts? What do I have to do to heal my score? I'm seriously asking, I would love some advice on this.
The pressure is enormous.