0

Is Gengo GDPR compliant, and does Gengo have a DPA that can be set up between us and Gengo as a data processor?

3 comments

  • 0
    Avatar
    Lara Fernandez

    Hi there,

    My apologies for the late reply, -- I've taken a look at your Support ticket and forwarded it to our Sales team. You should be hearing from your account manager shortly, but if you don't, please feel free to reach out again and I'll make sure that we follow up.

    Just for reference, however, I assume that your question regarding a DPA is formulated based on the assumption that we are a data processor, which we are not. I would like to refer you to our Terms of Service, section 5 "Client Materials Disclosure", and more specifically to the text in red available in that section: You are solely responsible for editing or removing any confidential or personally identifiable information in the Client Materials if you do not wish to disclose that information.

    Please also note that, while you're very welcome to post on the forums, they are intended for translator use, and may not be the most efficient way to get a prompt and relevant answer. For further inquiries, I recommend contacting your account manager directly, as they'll be better equipped to assist you.

    Thanks,

    Lara

  • 0
    Avatar
    20/20 Research

    Lara,

    The GDPR states that in addition to identifiers such as a name, email, etc, a Data Subject may also be identified by one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.  Because the text we send to Gengo is entered by our users as free-form text, it would be impossible for us to automatically edit and remove all identifiable information from what we send to Gengo.  If Gengo is unable to act as a Data Processor, it is going to severely impact our ability to utilize Gengo.

    Also, I had submitted a regular support ticket (request #180580), but have been unable to receive help with the issue, so I posted in the forum.

  • 0
    Avatar
    Lara Fernandez

    Hi,

    You should have heard from your account manager on Friday, after I posted my reply here, but just in case you didn't, I'm pinging them right now once again (to double check, and make sure they follow up on your case.) The specifics of your particular case will be discussed offline with them.

    Thank you for your patience and understanding,

    Lara

     

    Edited by Lara Fernandez
Please sign in to leave a comment.