0

I have done some 200 jobs for Gengo and never did my review drop below 9.3.

Then I got this very small job which came with specific instructions, namely "if you have any personal suggestions, or that you have to change a word to make more sense in the target language, please don’t ask for permission, you are free to do those changes".

I changed ONE word which I thought sounded better in Hebrew, and for that the reviewer "corrected" me (with another word, which is also not an exact translation and sounds less natural than the word I chose),

and for that the reviewer gave me an outrageous score of 3.03 \ 10.00 !


I find that unacceptable and insulting. Now my overall rating dropped to 7.3 !!

 

I asked for a re-review and got NO answer at all.

5 comments

  • 0
    Avatar
    Lara Fernandez

    Hi atzatz,

    Thanks for bringing this up. 

    I'm sorry to hear that you've had an unsatisfactory experience with the review process. I saw that you wrote in to Support, but I'm not sure if you used the official request for re-review form to request that your job be looked at once again.

    If you haven't yet, please fill out a request for re-review form here, including all relevant information (specifying the customer's request, etc): http://bit.ly/17qwxUf

    If you had already filled out a request for re-review form, please let me know when, and I'll follow up with the team.

    Thanks,

    Lara

  • 0
    Avatar
    atzatz

    Hi Lara, I also filled a request for re-review. It was not answered.

  • 0
    Avatar
    Lara Fernandez

    @atzatz - I see you received your response from Support yesterday. Did you fill the request for re-review yesterday as well? It may take around 7 days to receive a reply for that, so if you submitted your request yesterday, please give it a few days to receive your response. Thanks for your patience!

  • 0
    Avatar
    atzatz

    Thank you. The problem is that in the meantime, due to my very low rating, I am not likely to receive any jobs at all...

  • 0
    Avatar
    Lara Fernandez

    @atzatz -- I just checked your score, and it's actually very high (both for the average of the last 10 GoChecks, and for the consistency score, which we look at based on different standards where anything above a 7 is actually *very good*. See this Support article for more information.) Please rest assured your current score cannot in any way, shape, or form, affect your ability to access jobs negatively.

    Edited by Lara Fernandez
Please sign in to leave a comment.