19

Hi all,

Since this morning I've been experiencing extreme slowness when trying to load the Gengo dashboard. It fails to load at all most of the times, timing out. I've even had to log back in three times since it kind of logs me off.

Anyone else experiencing this issue? I've already lost a couple of jobs due to to this.

Thanks!

26 comments

  • 6
    Avatar
    draper

    Hi Davy,

     

    I have the same issue today. I even had a hard time signing in to reply to this post!

  • 3
    Avatar
    Jack

    The same thing has been happening to me all morning as well. I was able to take a multiple job collection, but the dashboard repeatedly threw error messages and failed to save changes. It took me roughly three times as long as usual to finish it because I had to keep double checking that everything was correctly saved every time it happened, making it a thoroughly miserable experience. In the end it was hardly worth my time.

  • 1
    Avatar
    davy.martinez

    It seems to be back to normal now, although it did give off one of those pesky save time-outs. However, could catch a job and finish it without any of these weird blank screens and log-offs.

    A response/comment from Gengo's technical team would be welcome, though. ;-)

  • 1
    Avatar
    davy.martinez

    Ok, that's why I emphasized the "seems" on my previous message. The dasboard is back to non-responsive and I have lost two jobs thanks to it failing to respond once I click on a job to accept it...

  • 3
    Avatar
    philip.lardot

    Same here...

    I took on a job that looked as if it had already been completed by a fellow translator, turns out it was impossible to submit. Dashboard kept showing that only 37/45 jobs were completed, even though they were all translated. This has been a recurring issue for me lately, in the past it sometimes required adding a full stop to every job and then removing it again, to convince the dashboard that something actually changed, but even that did not work today.

    I have translated over 100k jobs for Gengo, but I continue to be amazed at how buggy the dashboard and website often are.

  • 2
    Avatar
    davy.martinez

    The Dashboard seems to be back to normal now. However, I went to check my submits today and noticed one of them got saved erroneously and submitted as such, while I thought the save had been successful. The result? An incomplete translation sent to a customer.

    I notified the customer via comments and also flagged the job myself with a Technical Issue. I hope this won't affect my quality score as it wasn't my fault.

    Suggestion for Gengo's tech staff: more communication. Let us know what's going on, and if you don't know it yet, at least let us know you're looking into it. It improves confidence.

    For the time being, let's hope this issue as a one-time thing.

  • 1
    Avatar
    Ch'ü Tsê-t'ien

    Hi @davy.martinez

    I had once encountered the same issue back in October last year. I then submitted a ticket and got replied and helped by the technique staffs. As long as you speak out, it won’t hurt your scores. Rest assured!

    And I too had noticed the strange long delays and instabilities of the gengo website yesterday, and out of caution, I chose not to pick any jobs. Fortunately, it seems that I did have dodged something :)

    Let’s all hope that the website will back on track from now on.

  • 2
    Avatar
    Lara Fernandez

    Hi all -- I'm sorry to hear about the issues that you experienced yesterday! These should have been resolved now, but we're still closely monitoring the dashboard to ensure everything is functioning properly. If you encounter any further issues, please email support@gengo.com about it so that we can promptly look into it.

    @davy.martinez - Please email support@gengo.com with the details for the relevant job so that they can assist you in fixing the translation. 

    Thanks!
    Lara

  • 0
    Avatar
    Quesada

    I'm not sure if this is related to the problems being discussed here, but a collection I started yesterday so I could work on it today now shows up in my active jobs section as being "held". I cannot work on it nor abondon it. I understand the "held" status is normally used when jobs or collections have been finished and submitted by a translator and the customer wants a language specialist from Gengo to review it. This is not the case here, as I had not yet done any work at all on this particular collection. Should I just wait for the status to change? Or is there something else I can do?

     

    Edit:

    We've just received an e-mail from Gengo's project manager for the Catawiki project explaining the situation with the "held" status, so my questions have been answered now :)

    Edited by Quesada
  • 0
    Avatar
    davy.martinez

    Hi Lara,

    Thanks for your feedback. I will do just that.

  • 2
    Avatar
    pilvenhattara

    It seems the site has started acting up again.

  • 0
    Avatar
    swing

    Hi I can hardly open my dashboard page now. Is Gengo experiencing any technical issue ?

  • 1
    Avatar
    Lara Fernandez

    @swing -- Yes, we're currently experiencing technical issues that affect the translator dashboard, workbench, and both translator and customer facing functionalities. We're investigating the causes and working to solve the issue as we speak. Please receive our sincere apologies for the inconvenience. Thank you for your patience!

  • 0
    Avatar
    swing

    @Lara thanks for the confirmation. But I need to submit the work I have been working on before it get expired. Now I can't do anything...

  • 0
    Avatar
    Lara Fernandez

    @swing - If that's the case, please email support@gengo.com to request an extension on the grounds of the current dashboard issues. They should be able to grant you one. Same goes for everybody else in the same situation! :) Thanks!

  • 0
    Avatar
    Raymond

    Dashboard seems to be working again at the moment, but RSS feed is not working for me.

  • 0
    Avatar
    davy.martinez

    Thanks a lot for your replies Lara. Hope Gengo's engineers get this sorted out quick. I got a couple job notifications some two hours ago which I couldn't take due to the dashboard not loading at all. But it seems to be back up again.

  • 0
    Avatar
    Lara Fernandez

    @Raymond - We had to temporarily disable the RSS for a bit while we investigated. It should be back up now.

  • 0
    Avatar
    carla m.

    Hi everybody! I just wanted to point out that the feed is messed up again (or should I say "as usual"?). I get email notifications before I get feed notifications, and that's weird...

  • -1
    Avatar
    Lara Fernandez

    @carla.m — As per the announcement on the translator dashboard, we’ve put limits in place for the RSS while we continue to work on a solution for the ongoing technical issues. Please don’t rely too much on the RSS until further notice. We apologize for the inconvenience and thank you for your patience and understanding!

  • 0
    Avatar
    carla m.

    Hi Lara! Thanks for your reply. I thought the technical issues were gone already ;-) I refresh the dashboard page, but more out of habit than in the hope of grabbing a job. It's next to impossible nowadays in my language pair (EN-IT), even when I'm a PT.

  • -1
    Avatar
    Lara Fernandez

    @carla.m -- We will make sure to update everybody once the technical issues are resolved :)

  • 0
    Avatar
    gunnarbu

    Seems that the GoCheck History has been down for some days ...

  • 0
    Avatar
    Lara Fernandez

    Hi @gunnarbu - Thanks for bringing this to my attention. I'm currently following up and it looks like our Engineering team is investigating the nature of this bug in order to resolve it. We apologize for the inconvenience and thank you for your patience!

  • 0
    Avatar
    gunnarbu

    It came back up for some time, but now it seems to be down again ...

  • 0
    Avatar
    Lara Fernandez

    Hi @gunnarbu - thanks for bringing this up, and please receive our apologies for the inconvenience! The team has fixed the issue, and the GoCheck history page should be available again. We're currently investigating the root cause to prevent this from happening again.

Please sign in to leave a comment.