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Hi everyone!

8 days ago, I received an email from Gengo saying that they were "doubling up [our] quality efforts" in my language pair (EN>FR), and I assume other pairs as well. Doubling up later translates as "we are now doubling up on our efforts to take action when translators do not meet this requirement" (aka getting scores above 7). Until that point I didn't have much of an issue with this statement. But then it says "any translator who receives two scores below 7 will have their qualifications removed", and I am starting to panic a little. Though I pride myself with an average score that is usually above 9 while working pretty much full-time for Gengo, I will admit that I have gotten a few score below 7 in the past. About one every 5-6 months on average, which has allowed me to keep my pro qualification for almost 2 years now. But this statement doesn't give any time frame. So my question is: will translators who get a second score below 7 lose their qualification, even if there are months and plenty of other scores between those two low ones? This new rule has been put in place 8 days ago, and I already received 5 new reviews... Imagine how many I will receive in 6 months, it sounds unfair to be penalized for getting two scores below 7 in the middle of a hundred scores above 7.

 

Also, I was wondering if/when Gengo is going to increase the rewards, particularly the ones for standard jobs, which are still below normal rates for the industry. I am not raising this point purely out of greed, but also because I believe it is related to the quality of our work. As I mentioned, I work pretty much full-time for Gengo. Because the standard rates are low, I sometimes rush the jobs in order to be able to get more of them. If the rate were higher, I would be able to spend more time on them and proofread my work even more carefully, hence better quality and happier clients.

 

The email we received looks to me like we are threatened with the stick, I would like to see the carrot for once...

5 comments

  • 0
    Avatar
    Bettina

    The phrasing is indeed confusing and it is unclear if they mean 2 reviews under 7 in a row or in general. I hope someone from Gengo will clarify this for you. All I can tell you is that I have not received such an email. I translate English to German.

  • 4
    Avatar
    draper

     

    Hi Xavier!

     

    I received the same email and I have the same concerns. If translators can have their qualifications removed after receiving two reviews below 7 (assuming that there is no specific time frame), everyone will eventually be dismissed, even the best of us.

     

    As for your second point, I would recommend not rushing to finish as many Standard jobs as possible. It's not worth losing your qualifications for a few pennies. Work on fewer Pro jobs instead!

  • 0
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    Xavier

    Hi draper!

     

    Thank you for your input. You are right, I try as much as possible to focus on Pro jobs as they have a better rate, but sadly there are not always many available. Like you said I usually stay away from small standard jobs, I don't want to risk a lower review for a few pennies. But then, if we all do the same, who is going to take those small jobs? I see some idling on my dashboard for hours already, and this new policy might make matters worse.

  • 0
    Avatar
    Xavier

    Just to let you know, I received an answer from the community manager:

    "There is no specific timeline for the measures you mention, meaning that a translator who receives two scores under 7 has high probabilities of being demoted on the spot. However, in cases like those you mention (when those scores happen months apart), this is unlikely to apply. The keyword here, and what we are really looking for is "consistency". So we are looking closely at score fluctuations. Think for example of someone who receives a 10 today, a 5 tomorrow, a 7 the next day, and a 3 next... obviously this person's quality is pretty inconsistent and varies from GoCheck to GoCheck - these are the kind of people who are most likely to get demoted after two scores below 7. On the other hand, if you consistently score above 7, but you receive two lower scores, months apart, when we look at the fluctuation we would see that those are isolated cases and your score is actually pretty consistent."

     

    There is indeed no real timeline, and it is not about getting to low scores in a row.

    One thing you might like to know, it seems like if you get one score below 7, a general review of your recent jobs can be conducted. And that can trigger a loss of your qualification, even though you haven't received another score under 7.

    Good luck with that! I hope Gengo is going to lose enough good translators that they will reconsider :(

    The pay and the fact that you have to spend all day in front of the computer in order to get jobs doesn't justify the pressure they put on us in my opinion...

  • 0
    Avatar
    Lara Fernandez

    Hi all,

    I'd like to clarify this bit of @Xavier's message, as it's not completely accurate:

    One thing you might like to know, it seems like if you get one score below 7, a general review of your recent jobs can be conducted. And that can trigger a loss of your qualification, even though you haven't received another score under 7.

    The investigation (or general review) of a translator's jobs that he mentions above is not new, and has nothing to do with our new quality efforts. For a long time now, a GoCheck score lower than 7 on a job that has received low quality feedback from a customer triggers an investigation of several of a translator's jobs, and an assessment of their overall quality. Additionally, even in cases when no customer feedback has been received, a low GoCheck score triggers a GoCheck for a different job on the next day. 
     
    The fact that a translator may lose their qualifications if they fail to consistently meet our quality standards has also never been a secret, and is not new either. It is mentioned in this article.
     
    For any questions regarding our Quality Standards, please feel free to email our Support team anytime and they'll be happy to help you :)
     
    Thanks,
    Lara
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