8 days ago, I received an email from Gengo saying that they were "doubling up [our] quality efforts" in my language pair (EN>FR), and I assume other pairs as well. Doubling up later translates as "we are now doubling up on our efforts to take action when translators do not meet this requirement" (aka getting scores above 7). Until that point I didn't have much of an issue with this statement. But then it says "any translator who receives two scores below 7 will have their qualifications removed", and I am starting to panic a little. Though I pride myself with an average score that is usually above 9 while working pretty much full-time for Gengo, I will admit that I have gotten a few score below 7 in the past. About one every 5-6 months on average, which has allowed me to keep my pro qualification for almost 2 years now. But this statement doesn't give any time frame. So my question is: will translators who get a second score below 7 lose their qualification, even if there are months and plenty of other scores between those two low ones? This new rule has been put in place 8 days ago, and I already received 5 new reviews... Imagine how many I will receive in 6 months, it sounds unfair to be penalized for getting two scores below 7 in the middle of a hundred scores above 7.
Also, I was wondering if/when Gengo is going to increase the rewards, particularly the ones for standard jobs, which are still below normal rates for the industry. I am not raising this point purely out of greed, but also because I believe it is related to the quality of our work. As I mentioned, I work pretty much full-time for Gengo. Because the standard rates are low, I sometimes rush the jobs in order to be able to get more of them. If the rate were higher, I would be able to spend more time on them and proofread my work even more carefully, hence better quality and happier clients.
The email we received looks to me like we are threatened with the stick, I would like to see the carrot for once...