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Hello!

Over the past month, I have been using the Gengo Power Up for Feeder and it did a good job at informing me of incoming projects. As I have now reached the end of the trial period, I am trying to decide whether I should pay the 8$ monthly subscription fee for the Gengo Power Up, or simply opt for Feeder Pro, which is cheaper. I fail to see what the Power Up brings in comparison with Feeder Pro, but maybe I am missing something ? So...

What do you think are the advantages of using the Gengo Power Up for Feeder versus Feeder Pro, as both solutions offer a one minute update interval, and is it worth the extra cost ?

14 comments

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    Rasmus

    Hi!

     

    The main thing that you get from the Gengo power-up would be the filtering options. Things like prioritizing language pairs, filtering smaller or bigger jobs out, disabling notifications during certain times of day.
    Some of those might be useful for you, depending on your workflow.

     

    As for the update intervals, I'm afraid I'm not quite sure whether one is actually faster than the other.

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    anavictoria.vegaoz

    I'm downgrading during these weeks since I'm not satisfied at all with this tool - logging out whenever they want, missing TONS of job collections because it's sending out notifications after minutes, and crashes and bugs on the app for Android... It's not worth it.

    I guess I'm giving you news after that time. Stay tuned.

    Edited by anavictoria.vegaoz
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    erik.rothoff

    @anavictoria.vegaoz Hi there, I'm Erik, one of the creators of Feeder. It saddens me that you are having issues, but I'd love to look into the problems you are describing. If I understand correctly you were using the Android app? The "logging out whenever they want" sounds like one of our iOS bugs that we actually fixed this week. The notifications should be sent out as fast as our system registers a new post. For Android there are actually some settings that might prevent you from receiving notifications instantly. I helped another Gengo user a couple of weeks ago and he reported greatly improved results on his Android phone. The problem is an Android feature called "Doze" and here is an article on how you can manage that: https://android.gadgethacks.com/how-to/android-basics-disable-doze-app-standby-for-individual-apps-0168960/

    As for the other app crashes, if you can contact me at support@feeder.co we can help you look into that.

    And to answer the original question, the difference between Pro and Gengo power-up is that the Gengo power-up checks as fast as every 5 seconds, whereas the regular Pro checks every 1 minute at minimum. Our super-fast system also buts your feed in a "fast lane" meaning that it will be highly more prioritized than regular feeds.

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    Jon

    I was debating posting here, as my issue doesn’t relate to the original question, but seeing a representative from Feeder here, I feel like it might be my best chance to get my question answered, as the emails I have sent to their support team have been ignored.   

    I am also very upset with Feeder right now.

    I have been using the app for the past few months and have generally been satisfied with its performance. I have it set up to automatically renew my subscription to Feeder Pro each month, with the charge ($8.99 CDN) coming off my credit card automatically.

    Two days ago, I received my notification from Google that the payment had been made as usual, yet Feeder has stopped working, saying that I have not paid for a subscription this month.

    I have checked, and the money has been taken off my card.

    I sent two emails to Feeder support Thursday night, with the Google receipt attached for verification. I have received no response whatsoever.

    So, I am currently out 9 bucks, and the service I have paid for (and have proof of payment for) is not working and demanding I pay again. The service team also seems to have deemed my issue too minor to warrant a response.

    Erik, I’m sure you had nothing to do with this, and I completely understand that sometimes these things happen. My biggest issue isn’t with the confusion with the payment, but with the lack of response from support. As things are, even if I was willing to pay again (although paying $18 for the month seems a bit absurd) I have no way of knowing if this will happen again, and no confidence that further issues will be addressed by support should they occur.

    Any help here would be greatly appreciated.

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    erik.rothoff

    @jwcpetty: Thanks for getting in touch. I'm sorry to hear that you've had a bad experience. I hope I can shed some light on things in the reply below.

    We strive to answer all support requests as soon as possible, specially those of your kind. Unfortunately the ones you sent yesterday went unanswered. We're based in Sweden which means our support hours will be during Swedish awake hours. Your request came in at yesterday at 06:00 AM Swedish time. Unfortunately for this case, yesterday was Midsummer, a public holiday in Sweden. I was having my parents and mother-in-law over for lunch to celebrate, and spent all day cooking and preparing for that. I enjoy helping our users and usually have a constant monitor on our support inbox, but yesterday was just a very busy day. My other co-founders were also out for similar reasons, and probably missed your request too.

    And just to clarify things, we are a small company, and our support team is us, the founders and creators, so the responsibility lays on us (of course, it would still be on us, even if we had a dedicated support team :)

    Today I've been going through our backlog of requests (they pile up pretty fast!), and had yet to come to your request. Now that you've written here I was able to see the problem and reinstate your account. Investigating exactly what happened, will take a bit longer, but hopefully I will be able to push a fix for this today so it does not happen again.

    Also, I'm curious, at what point would you be paying $18 per month? None of our products cost that much. Feeder Pro costs between $4.99 to $5.99 depending on if you pay yearly or monthly, and Feeder with the Gengo power-up only costs $8 per month.

     

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    Jon

    Erik, thank you very much for your quick reply.

    I completely understand the issue with time differences, and I apologize if I came across harsh. I am always a little wary of any credit card transactions online, and when things don't go smoothly I'm always in a rush to get things sorted out.

    I hope that you enjoyed the holiday and hopefully you can find some time to enjoy the world cup match today too!

    Just to clarify, feeder pro costs $8.99 a month for me (in Canadian dollars), so when I said $18, that would be if my original payment hadn't been recognized and I was forced to pay a second time for the service, meaning I'd have paid $18 in total. Sorry for the confusion.  

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    Jon

    Everything's working well again, thanks Erik!!

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    erik.rothoff

    @jwcpetty I'm glad it's working! Again, I'm really sorry for the bad experience. I would probably have felt the same if I were in a similar situation. I am looking into what bugs in the code could cause this situation and will do my best to make sure it doesn't happen again. Also don't forget to turn off Doze (https://android.gadgethacks.com/how-to/android-basics-disable-doze-app-standby-for-individual-apps-0168960/) for speedier notifications :)

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    ltixeire

    @erik.rothoff Hi, you mentioned that the Gengo power-up checks as fast as every 5 seconds, but isn't it below the limit set by Gengo?

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    erik.rothoff

    @ltixeire We have discussed with Gengo and they are fine with us pinging their servers every 5 seconds. They still impose a "cache" on us, meaning the result is stored on their end for up to a minute (if I recall correctly), so there is no special bypass or anything there. It just increases the chance of seeing changes faster. 

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    Vu Thuy Chau

    I'm very disappointed with Gengo Power Up. It worked well at first. However, in the last 2 months, it nearly worked. 1 out of ten job get notified after 30 seconds. The rest, no notification at all. I tried every way with the settings but nothing improved. I missed many jobs and really frustrated.

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    erik.rothoff

    @Vu Thuy Chau can you contact me at support@feeder.co with your account e-mail so I can take a look?

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    Uy Nguyen

    Hi @Erik, I would second what @Vu Thuy Chau just mentioned. The issue started about 2 months ago and the frustration has been going on. There has been no sign of improvement 😂

     

    Edited: On second thought, maybe it's not really related to Feeder, but the 60-second cache imposed by Gengo. I can still see notifications for some jobs :) The thing is, notifications came a bit too late. 

    Edited by Uy Nguyen
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    erik.rothoff

    @Uy Nguyen can you also contact me at support@feeder.co with your account e-mail?

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