-14

This is simply disgusting. After many others, I've just declined a job speaking about child porn (I didn't know it before opening the file). It was not a text exposing it in order to denounce paedophilia but clearly a marketing list of words. Not only disgusting but also illegal...

14 comments

  • 1
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    Yasemin

    Have you reported this to support? I am sure Gengo is not aware of it, ie, it must have somehow made it to the system.

  • -4
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    logos_sarada

    This job was declined by a dozen of translators before me and flagged several times for unsuitable content. How could Gengo ignore the content of jobs that must be approved before being sent to the dashboard? Do you suggest that Gengo is simply not doing its job properly?

  • 4
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    Yasemin

    You seem to be suggesting that, I am not.

  • -13
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    logos_sarada

    Morever, I noticed several times your tendency to decredit my posts in this forum when I am simply relating facts. Are you a hidden moderator working for Gengo (I don't believe in the apparent naivety of your replies)? Seeing paedophilia-related content is just unacceptable, and as a woman (then, potentially a mother), you too should be horrified.

  • 5
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    Yasemin

    You are free to believe what you want. :)

  • 9
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    mdj_cm

    @logos_sarada you know how Gengo operates, mostly as a machine... Regarding illegal content, we can't really say that Gengo is accepting it (see its terms of service), rather, it is not able to prevent it, or all of it , or so it would seem. @Gengo Have you implemented content filtering?

    There should be automatic removal (for manual review) of paedophilia related, and other types of illegal content, once flagged by a translator. We can't even flag illegal content, only "unsuitable content", right? In that case, @Gengo Add "illegal content" to the list of reasons for job flagging and cancellation, and make sure those reports are immediately read and dealt with manually. Don't expect us to be your filtering agents by requiring us to write and report to support on top of flagging such content.

    @logos_sarada you are most likely incorrect about Yasemin's intentions and contributions. What I see is someone who always seeks to be helpful. Hence I think you are just being a little paranoid, and disrespectful to her.

  • 8
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    carla m.

    I saw that job (and rejected it, sorry I wasn't smart enough to flag it). If I remember correctly, the client's instructions said something to the effect that the list of words would be used for moderating purposes, and in order to flag posts.

  • 6
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    gunnarbu

    I have previously also seen jobs with incestuous content and reported it to Gengo, but felt that the response was not very convincing in terms of stating/confirming non-tolerance. I have also reported texts that seem to be texts for harmful scams and phishing. But, as mentioned, it is probably difficult for Gengo to filter out this, so they probably welcome that translators report this.

    Edited by gunnarbu
  • 11
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    Graciela

    The instructions clearly stated that those words would be used for moderation flagging to block unsuitable content, so I think accusing Gengo of accepting pedophilia is a bit far-fetched.

  • 10
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    Rica Tero

    Hello everyone! 


    Thank you for sharing your insights on this sensitive topic.
    In this particular case, the client left an instruction (mentioned by Carla and Grha). The word list will be used for moderation flags to block content. I understand that working in this position is particularly uncomfortable, and we should give the client confidence that it will be done with good intentions.

     

    Gengo NEVER allows the promotion or acceptance of any illegal content (sexual, pornographic, fraudulent, etc.). Although we don't have any job filtering, we kindly ask translators to flag this kind of content. In the future, if anyone has such suspicions, please contact support and provide the ID number so that verification can be possible. We always appreciate your continuous reports or flags regarding issues and concerns you raise on our platform.

     

    We hope that if you feel the need to clarify or report something, you can share it here or write to me and Maria. Let's refrain from drawing hasty conclusions and throwing accusations seeking publicity. Yasemin showed respect and helped the community. Please remember the guidelines we have for our forum. Again, thank you to everyone for sharing your opinions and helping our community.

    Edited by Rica Tero
  • 4
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    maria.dabrowska

    Hello Community,

    Due to the violation of the Translation Agreement referred to in section 11 in this case, we have decided to permanently close this partner's Gengo account. Therefore, the partner will not abuse the community with unprofessional and boundary-breaking behavior. I would like to thank everyone involved in this incident for maintaining a professional and friendly attitude in the face of serious accusations and insinuations.

    Yours faithfully,

    Maria 

  • 1
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    Chris

    Hi Rica,

    "Gengo NEVER allows the promotion or acceptance of any illegal content (sexual, pornographic, fraudulent, etc.)."

    Just to clarify: Does Gengo consider all sexual or pornographic content to be illegal or are you specifically referring to illegal sexual or pornographic content? The Quality Policy only specifies "Safety-critical texts or material where human life may be at risk in case of error" at the moment and mentions "unsupported" content, and the ToS exclude illegal activity (according to the jurisdiction of California?).

    While I have steered clear of such content, I know I have seen sexual/pornographic texts coming through in the past. Should we consider those to be unsuitable content, or is working on such texts purely a personal decision of the individual translator as long as they would be legal in California (and perhaps their own jurisdiction)?

    Edited by Chris
  • 2
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    Rica Tero

    Hi Chris!

    Yes, the quality policy only specifies that part, but we will never support or promote any illegal contents ordered by customers. It will depend on the content, intention, or purpose. For these kinds of cases, if the customer is clear enough with the expectations and provides a warning that the content might be harmful, I'd say that it's up to you all to decide whether you want to take it or not.

    If there's no such thing as a warning or you are suspicious of the content, again, please message the support team with the ID number and explanation (especially if it's not English) so we can take action immediately. Thank you.

  • 0
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    Chris

    Thanks a lot, Rica!

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