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Hi all!

Zendesk, the service that hosts our Forums, is making changes that will become effective on November 1st, and we are in the process of migrating all of our Forum content, as well as our Support Articles, to their newer Help Center.

You don't need to do anything - all of our translators will continue to be able to log in to their accounts, visit the forums, and send Support tickets as always.

We're currently working to have everything ready for a seamless transition. However, we wanted to give you the heads up in case you see any unexpected changes in the user interface.

Thanks,

Lara

4 comments

  • 0
    Avatar
    juan.garcia.heredero

    Hi,

    I have noticed that, when listing all the posts 'by newest post' (https://support.gengo.com/hc/en-us/community/posts), the date that is taken into account is the date when the thread was created, not the date of the latest comment in the thread as it should be.

    For instance, the thread regarding archived jobs (which latest comment was 5 days ago):

    https://support.gengo.com/hc/en-us/community/posts/223519547-Archived-jobs

    is currently listed as if it was older than this other thread (which latest comment was on September 28th, more than 15 days ago):

    https://support.gengo.com/hc/en-us/community/posts/223529367-%E8%AF%91%E6%96%87%E6%8F%90%E4%BA%A4%E4%B9%8B%E5%90%8E%E5%8F%AF%E4%BB%A5%E7%94%B3%E8%AF%B7%E4%BF%AE%E6%94%B9%E5%90%97-

    Please, could you fix that?

    Thanks!

  • 0
    Avatar
    Lara Fernandez

    Hi Juan!

    Thanks for noting this!

    I am not sure if the order in which the threads appear is by design, or if it's indeed incorrect, so I will have a look at it asap :)

    Lara

  • 0
    Avatar
    Lara Fernandez

    Hi again, Juan! :)

    I just took a quick look at this and I believe you can change the order in which you want to see the threads yourself.

    Go to the list of threads (i.e. Community Forum) and you will see "Show all" and "Sort by" options at the top of the list. "Sort by" lets you choose the order to show the comments based on "newest post", "recent activity" (I think this is the one you'd like to see), "votes", and "number of comments".

    Hope this helps!

    Lara

  • 0
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    juan.garcia.heredero

    Hi Lara,

    True, thanks a lot! I didn't see those options.

    Cheers!

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