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Hi translators,

We are currently investigating an issue with a phishing site designed to look like a Gengo account management portal, which looks like the below email. Please be sure to never provide your Gengo password outside of the Gengo.com domain. Gengo staff will never ask you for your account password. If in doubt, please feel free to contact our support team at any time.

Gengoは現在、Gengoのアカウントマネジメントポータルサイトを模倣したフィッシングサイトの問題を調査中です。Gengo.com以外のドメインのサイトで、決してGengoのパスワードを提供しないようご注意ください。Gengoのスタッフが皆さんにアカウントパスワードをお伺いすることは絶対にありません。疑問がある場合は、いつでもGengoのサポートチームまでご連絡ください。

 

Screen_Shot_2015-09-29_at_8.54.23_AM.png

 

 

8 comments

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    zahra.mbacke

    Hi there, I received the exact same email as above. Is that a fake?

  • 0
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    mirko

    $81.000 per year? Well, not bad, not bad at all... Hey Megan, should such a position open in your company at some point, please drop me a line ;-)

     

    At any rate, good thing you posted this, as after receiving that email and seeing the note on the dashboard, days ago, I actually wondered what the details of this scam were. Maybe this post (with any possible updates) should be made more visible/known, and it should probably be clearly stated to steer away from that website (and related email addresses), although I hope it won't stay online for long (it seems it still is at the time I'm writing this...).

     

    One question though: how did those guys get the email addresses of Gengo's translators? Did they just mass-mail millions of random users, hoping to reach a couple dozens or so?

  • 0
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    Megan Waters

    @zahra: Yes, it is a fake. Please do not reply to it.

    @mirko: haha yeah, sure ;)

    Thanks for the feedback. That was the first time we have had to deal with a phishing attack so we tried to send out as many notifications as possible, but we still have a lot to learn. The website has now been taken down, and reported to the relevant authorities.

    They got email addresses from freelancer websites, such as Translator Cafe, where translators openly list their contact details. So we are certain that Gengo security wasn't breached and translator details weren't taken from us. So yes, they just emailed thousands of people, hoping that some would try sign up with us. 

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    mirko

    Fun fact: in order to make $81,000 per year, you should be working 8 hrs/day for approximately 266 days, roughly 22 days per month, for 12 months, so, no holidays

     

    (In light of this, I guess I'll pass :-( )

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    monicascastro

    On November 28, 2015 I received this e-mail and  they asked me $30 to check my identity, I was about to pay...thank you Translators caffee....goodbye $81.000  Mónica

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    Maliki

    My account has been hacked. Could you please help me? I have contacted the support team and I am waiting for their reply.

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    Megan Waters

    @kamara.maliki: I passed on your message to the support team. Please can you confirm they have helped you out with this?

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    Maliki

    Thank you Megan for your doing that. I confirm that they helped me out with this. I think that I will follow up with them to make sure that the problem is completely solved.

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