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السلام عليكم

وصلت مؤخراً رسالة من جنجو أنه سيتم إيقاف طلبات تحويل الأموال لبنك سكريل، و هنضطر نعتمد إما على باي بال أو الكريدت كارد.

هل حد عنده أي معلومات عن كيفية التعامل بالعملة الصعبة و تحويلاها لبنوك عربية مع باي بال أو الكريدت كارد.

 

ياريت نتشارك المعلومات عشان لو فيه مشاكل نحاول نتواصل مع جنجو بسرعة. 

5 comments

  • 1
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    Lara Fernandez

    Assalam alaykum, dr. translator!

    Your information is correct, we are no longer processing payouts through Skrill.

    Hopefully some of your fellow translators can provide more insight on their particular experiences, but I'd like to point out a few things that may help you:

    • In order to transfer funds from your Paypal account to your bank, your bank account should be linked to your Paypal account. Following Paypal instructions is the easiest way to do this, but if this doesn't work, depending on your country and bank, you may need to contact them directly and explain what you need so that they can provide appropriate instructions.
    • Once your Paypal account and bank account are linked, when you receive funds in your Paypal account, you will be able to withdraw them to your bank account by using the "Withdraw funds" option.
    • Credit card is not an option for our translators to get paid. It is an option for customers to pay for their orders.
    • While it is not ready yet, we are working on implementing Payoneer in the near future (this doesn't affect you at the moment, but I thought I'd let you know in case you want to look into it and maybe create an account in advance)

    Hope this helps!

    Lara

  • 1
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    Lara Fernandez

    Hi again, dr.translator! :)

    I re-read the title of your post and was wondering whether you are referring to the email that we recently sent out about Skrill stopping operations in Japan. If this is the case, the halt in operations is not related to Gengo - it just means that Skrill will no longer be providing its services in Japan, so if you don't live in Japan, you won't be affected by this :)

    Some of our translators who've been around for a long time and, due to special circumstances, can't receive their payments via PayPal, are still receiving their payments via Skrill. However, this is a payment method that we have already decommissioned and we don't support it for newer translators, who can only get paid via PayPal at the moment (and hopefully via Payoneer soon as well!)

    If you'd still like to switch your payment method over to PayPal, please refer to the information above.

    Let me know if you have any further questions!

    Lara

  • 0
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    dr.translator

    Hello Lara, thanks for replying :)


    You got me right about the e-mail, thanks I got it now.


    But what I understood about our payments now is that we will, as old translators, continue to receive our payouts using skrill as usual?


     


    Thanks :)

  • 1
    Avatar
    Lara Fernandez

    Correct :)
    As long as you are not in Japan or your Skrill account is not based in Japan, you will continue to receive your payouts on Skrill.

    However, we haven't decided yet what will happen once Payoneer is fully implemented and ready to roll. It is possible that we completely decommission Skrill when that happens, so just in case, I'd recommend looking into PayPal and Payoneer in advance, maybe getting and account and getting familiar with them (and making sure they work in your country!) This way, you will be able to switch smoothly if you need to in the future :)

  • 0
    Avatar
    dr.translator

    Sounds great ! thanks :)

    i'll also check Payoneer and possibility of withdrawing funds to our national banks. 

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