I was disappointed to learn today of the changes to the PayPal payments, which effectively means Gengo is cutting our pay.
I also work for another well-known online freelance site, and there I can request a payout any day I like, and the very next business day, the money is transferred directly to my checking account. Whether the amount is $20 or $2,000, there is no fee.
With Gengo, I have to wait days or weeks. (According to your website, if I request a payout on the 4th of the month, my payment will not be processed until the 25th—that's 3 weeks.) Then I still have to wait an additional day or two to move that money from PayPal to my checking account. Now you plan to charge us a $20 (in)convenience fee?
Is there any chance Gengo could rethink this, or perhaps add the option of a no-charge direct deposit to checking like other businesses offer?
(I realize you have translators all over the world, but the company I refer to above does as well.)
Finally, it's no credit to your public relations department that they signed off on announcing a pay cut just before the holidays. I admit they did do an admirable job of spinning and disguising it with positive turns of phrase, but a pay cut is a pay cut, even if you're afraid to call it what it is.