1

Hello,

 

My test has been rejected due to a "major error". The reviewer explained that my mistake lied in attributing the draft-dodging in question in the source text to Bill Clinton, when the speaker was actually condemning draft-dodging in general.

I checked out the online transcript of the very speech referred to in the article, and it unequivocally condemns Bill Clinton and no one else: "When Bill Clinton’s turn came in Vietnam, he sat up in a dormitory in Oxford, England, and figured out how to dodge the draft." (source: buchanan.org) — that, besides the fact that I had read the whole text several times and made some research.

 

I've been victim of an unfortunate error, there is factual evidence for that. How can I get my submission to be reviewed again?

Thank you very much.

 

PS: The email also mentions that "all tests are reviewed by professional translators who are native in the language, and our decision is final."

But the professional translator obviously made a mistake, which is okay as long as someone makes it right. I spent a lot of time on that translation and it's really disheartening to have it rejected unfairly.

7 comments

  • 0
    Avatar
    Lara Fernandez

    Hi Hugo,

    While our Language Specialists are native speakers of their target language and always held to our exceptionally high standards, we understand that they are human and sometimes errors can occur. Because of this, we do have a process in place for translators to appeal when they disagree with their test results or a score received on a reviewed job.

    You can appeal your test results by filling out this form here: http://bit.ly/17qwxUf

    Hope this helps!

    Lara

  • 3
    Avatar
    prepare4launch

    Hi Lara, thanks for the quick reply.

    I have come across that form before posting here, but I mistakenly thought it was only for appealing job reviews results (as opposed to test results).

    So I filled the form, choosing "5. I don't agree with the test results" and described the issue.

    I understand that despite high standards, errors are bound to occur whenever there is a human factor involved, and I hope this one can be corrected.

    Thank you.

    Hugo

  • 0
    Avatar
    prepare4launch

    Hello,

    Unfortunately, after two weeks, my appeal seems to have gone unnoticed.

    I still haven't got any indication that the issue is being looked into ; not even an automatic confirmation e-mail right after submitting the appeal form.

    I'm starting to wonder whether someone actually received it or if it got lost somehow...

    Perhaps should I submit it again ?

    Edited by prepare4launch
  • 0
    Avatar
    Lara Fernandez

    Hi Hugo,

    I'm really sorry to hear you haven't gotten a response to your appeal :(

    Have you written to support@gengo.com about this? If you haven't yet, please do, and include all relevant details (the email address you've registered when you created your translator account, date when you filled out the request for re-review form, etc) so that they can look into what may have happened.

    Please do keep me updated on your case!

    Lara

  • 0
    Avatar
    prepare4launch

    Thank you Lara, I just wrote to support@gengo.com like you suggested. I will keep you updated.

  • 0
    Avatar
    prepare4launch

    Hello,

    My ticket got a response Monday, and the reviewer agreed it was a mistake.

    I made two minor errors however, so I've still failed... but I'm less reluctant to take the test again, seeing that valid complaints don't get ignored.

    All in all, problem solved!

    Thanks for you help.

    Hugo

  • 0
    Avatar
    Lara Fernandez

    Glad to hear you got a response - thanks for updating me, Hugo! :)

    Good luck on your next test!

    Lara

Please sign in to leave a comment.