9 comments

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    Andrew
    Edited by Andrew
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    Zwig

    To andrew.heijoushin:

    Thanks for reply.

    Yes, you are right, a score of 8.9 is not so bad.

    But, I guess you did not read through my post, or you would find my point is my qualification was revoked while I am at a qualified score, even not to mention I was at a nearly perfect score of 9.9/10 just before these unfair reviews.

    What would you feel if you were in this case and find no way to get the justice you deserved back? Overacting?

    Anyway, thanks for reply again.

    Ouyangzhw

     

    Edited by Zwig
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    silvercloud555

    Same. But I was revoked of all my qualification because of 3 "average" jobs.

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    Zwig

    To silvercloud555:

    Sorry to hear that.

    You know, Gengo is zero tolerant for some behaviors like machine translation, impolite communication with clients, etc.

    If you were not in such cases and had good reasons to prove you are unfairly treated, you should stand out for your interest.

    Thanks for reply and sorry for you again.

    Ouyangzhw

    Edited by Zwig
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    Lara Fernandez

    Hi ouyangzhw,

    Thanks for bringing this up, and please allow us to further clarify the process by which your Pro qualifications have been removed.

    We have recently implemented a Translator Performance Review (TPR) process to broaden our overview of a translator’s quality across multiple jobs, allowing us to understand a translator’s error trends, and focus on the areas that need improvement the most. This process was mentioned in our May translator newsletter as well.

    In this TPR, we have re-reviewed several of your jobs for which you had already received a GoCheck score, and this is why you didn’t receive any further scores for newly reviewed jobs.

    Our LS and Reviewers as a team have taken a look at your past jobs, including the ones you mention in your post, and they’ve all agreed that your recent work is below our expectations at Pro level. Upon re-review of your work, some minor errors were removed and the scores were updated accordingly, but all other errors (like the “throughout” example that you mention in this other post) have been confirmed as errors and will remain as such.

    We apologize for the confusion caused by the wording in the email that we sent you, where it said you had received “multiple low scores”, and are aware that we could have communicated in a clearer way. We will take this into account in the future.

    We understand that this may come as a shock, but we would also like you to understand that the removal of Pro qualifications doesn’t mean that you can’t continue working for Gengo. You can continue translating at the Standard level and, when you feel ready, you can always retake the Pro level test to regain your qualifications.

    Thanks,

    Lara

    Edited by Lara Fernandez
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    Zwig
    Edited by Zwig
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    Zwig
    Edited by Zwig
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    Lara Fernandez

    Hi again ouyangzhw,

    I'm not sure why your reply was caught by our spam filter. That's why it was pending for approval.

    I wasn't at the computer before, so I've approved it now. 

    Please rest assured that, unless a topic or comment violates our Participation Guidelines, we would not remove it, as we don't have a policy of censoring our translators.

    Thanks,

    Lara

    Edited by Lara Fernandez
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    ChikaraShimizu

    @ouyangzhw
    I'm sorry about what happened to you.
    This is a very real threat to all Gengo translators. I think you are a definitely great translator at Gengo with good intention. But only with 1 poor score, and by secretive re-reviewing, your qualification was revoked. This could happen to all of us.
     
    Lara says, "In this TPR, we have re-reviewed several of your jobs for which you had already received a GoCheck score". However, these re-reviewed jobs are not indicated in ouyangzhw's recent reviewed jobs.
    So, what is this TPR doing actually? I've read the newsletter and knows about the existence, but it's very foggy and I don't understand the re-reviewing process. Are these re-reviewed jobs sending us messages like other newly reviewed jobs?
     
    I've done 4,940 jobs so far and my current quality score is 9.8, but one day, I could get this massage, "your certification was revoked because we re-reviewed your past 4,940 jobs and found 3 jobs below our expectation".
    I might be overstating, but this actually happened to ouyangzhw. It's just a real threat.

    Edited by ChikaraShimizu
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