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In the June updates email it said that customers will have the option to have their jobs reviewed by a Language Specialist (LS) before their final delivery. Before a translator picks up such a job, will there be a way for us to know that the customer has selected this option?

8 comments

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    Lara Fernandez

    Hi Kevin,

    Thanks for bringing this up! :)

    At the moment, we don't have plans to display additional information on jobs for which the customer has selected the Revision service.

    While we wanted to give you all a heads up that we're now slowly rolling out this service, so that it doesn't come as a surprise when you receive a Revisions Request from an LS for a reviewable job, your workflow shouldn't really be affected if we take into account that:

    1) All jobs in Reviewable status can be returned for corrections anytime before approval. If not by an LS under the Revision service, the possibility always exists that the customer may return the job for revisions.

    2) The knowledge that a specific job is going to be revised by an LS shouldn't affect your quality, as you should always aim at delivering the best quality translation possible.

    Hope this makes sense :)

    Lara

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    Kevin

    Thanks for the explanation Lara. If there might be an extra step in a job that I am working on, I would prefer to know that beforehand, but if the workflow won't be impacted then it probably won't be an issue. Just to be clear, assuming that the neither the LS nor the customer return a job for revisions, the 120 hour approval period won't be impacted? When I complete a translation, the 120 hour approval period starts ticking at the time that I submit it, even if an LS is going to look at it first? And regardless of when an LS looks at it, that 120 hour approval period keeps ticking (as long as it is not returned for revisions)? 

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    Lara Fernandez

    Hi Kevin, 

    I've confirmed with the relevant team regarding the approval period and here's what I can add to the above:

    • When you submit a job that's been selected by the customer for the Revision service, it will go into "Held" status instead of "Reviewable." So at that point in time you will know that an LS is going to review it.
    • If the LS reviews the job and finds no significant errors, the job will be released to the customer for final approval. 
    • If the LS reviews the job and finds errors that need to be corrected, the job will be returned for revisions (same as if the customer did), alongside specific feedback on what needs to be corrected.
    • In both cases, the clock for the 120 hour approval will start ticking as soon as the job is released to the customer.

    Your workflow will be the same, but depending on how long it takes for your job to be reviewed, the auto approval time may take slightly longer from the time of first submission than for other jobs. Please rest assured, however, that we encourage our LSs to review jobs selected for Revision as soon as possible, as holding a job for long periods of time would affect the waiting time of the customer as well.

    If you ever encounter any issues with a job that has been selected for the Revision service, or if you feel like it's being held for too long, please write in to support@gengo.com with all relevant details so we can look into it asap.

    Hope this helps!

    Lara

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    Kevin

    Thanks for the further clarification Lara. Might I suggest that you more broadly communicate the steps of this process to the translators? Not everyone reads the Community forum, and I'm sure there will be people who will be surprised when a job they submit goes into a "Held' status. Also, from my viewpoint the workflow does change. After working on Gengo for a couple of years now, I know that if a customer does not approve or return a translation for revisions within 24 hours after submission, in 99% of the cases I'm not going to hear anything back from them and the approval period will automatically run out. So when I pick up a job, I consider how free I will be over the next 24 hours for possible revisions. I don't want to work on something, then not be available for prompt follow up in the next 24 hours. Now you've added another step. Not only might I be dealing with something from an LS, but also from the customer as well once it is finally submitted. Since there seems to be no set period for the LS to review, it is hard for me to know what kind of a time frame I might need to be available for the LS and then for the customer. Ideally, I would like to know before I pick up a job when a customer has selected the LS review option so I can better manage my time.

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    ikoeriha

    Kevin, thank you for taking up this issue. I just want to make sure the added another step.

    If the job is returned for revisions from an LS, the translator doesn't submit a revised translation within 24 hours, will his/her translation be canceled and the job will be reopened to other translators? Also is it the same in case of being asked further revision from customer ?

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    Lara Fernandez

    Thanks so much for your feedback, @Kevin, I'll be sure to pass it along :)

    @ikoeriha - That is correct. It works exactly the same as when a customer returns a job for revisions.

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    ikoeriha

    I have experienced Jobs reviewed by a LS.

    Yesterday I accepted two Pro-jobs for Preferred Translator, and a little while after I submitted the jobs, they went into "Held" status. One of them was reviewed with a score of 9.12 (more of improvement than mistranslation) by a LS after nearly 12 hours of submission. At the same time, the job was returned for revisions from the LS.

    The other one is still "Held" status after more than 14hours of submission.

    I hope this information helps.

    Edited by ikoeriha
  • 1
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    ikoeriha

    Finally, second one was reviewed by a LS and then the job was returned for revisions.

    From firsthand experience, I wanted to have the freedom to choose whether to accept this kind of job. With or without advance information, I am sure the quality of my translations would be the same. But on the weekend, waiting for receiving reviews from LTs and for the most likely correction is not so thrilled. (Because most contents of modification of the translations was to improve their expression and phrase. I appreciate this is important though.)

    Edited by ikoeriha
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