We would like to update you on the status of the reward rates after the increase that took place in some language pairs on December 1st.
As we explained in our original announcement, due to specific customer contractual agreements that were made before December 1st, jobs from some major clients will continue to be paid at the old reward rate for a temporary period, after which new jobs will be rewarded at the new rates. We apologize for any confusion caused as we know our translators are used to seeing one rate for Standard and Pro jobs.
It has also been brought to our attention that some of these jobs are currently showing the new reward rate on the dashboard when they should be showing the old reward rate. We are currently working to fix this issue, but we would like to reassure you that the total rewards that are being displayed for each job are correct.
Thank you very much for your patience,