Setting your timezone
When you create a new Gengo account, your timezone will be set to UTC (Universal Time Coordinated) by default. This means everything on your dashboard (i.e. when your job was picked up, when your translation was completed, when you received a comment, etc.) will be displayed in UTC time.
To customize your timezone to match your location, go to your Account settings page and click the Change button under Your timezone. You can then select from a list of timezones.
How do I change my email address?
You can change your email address from your Account settings page.
How do I reset my password?
There are a couple of ways to reset your password:
1) If you've forgotten your password, go to the Gengo homepage and click sign in on the upper right side of the screen.
Once you get to the log in page, click "Forgot your password?," enter your email address, and a password reset link will be emailed to you. Click on the link in the email to reset your password.
2) If you know your password, go to your Profile & Preferences page. Click the "change" button beneath Password. Enter your old password, your new password, then click "update." And you're all set!