If a translator finds a problem with the job (such as the word count being off, the wrong language pair having been ordered, or the content of the job being unsuitable according to our Quality Policy), they will flag the job. The translator's comments will be added to job, and an email notification will also be sent to you.
Please take the appropriate action to address the issue, and click the "This issue has been resolved. Remove this flag" button once it's been resolved.
Gengo Support will be notified of the flag, however we will only intervene directly when neither customer nor translator can fix the problem.