Need to cancel? 

You may always cancel and receive a refund if a job has not yet been picked up by a translator. You will be able to see the status of your job in your customer dashboard - the display will say 'Awaiting translator' if this is the case.

Awaiting_translator.jpg

Open the job details page and click on Cancel this translation

Cancel.jpg

If your translation has already been picked up by a member of the translation team, the status of the job will change to "Translating" and you can no longer cancel a job at this point. If you've made a mistake and desperately need to cancel a job that's already being translated, no sweat—just open up a support ticket and we'll do our best to work it out.

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