Our order form allows you to quickly upload most common file types, receive a quote and order a translation.

Supported file formats*

    • Acrobat (.pdf)**
    • Excel (.xls, xlsx)
    • Open Office (.odt)
    • PowerPoint (.ppt, .pptx)
    • Plain text (.txt)
    • Word (.doc, .docx)
    • Rich Text Format (.rtf)


*All files need to be saved with UTF-8 encoding. 

**PDF files must be text-based (selectable text). We currently do not accept scanned data or image-based PDFs.

If your file format is not listed above please email support@gengo.com who can advise further.

Why can I not upload my file?

Are you getting an error when uploading your file? It could be because of one of these reasons:


1. Your file contains an image or scanned document where the text is not selectable.


Our system cannot detect a word count from images. We suggest you to try a OCR software that might be able to detect the text and convert it to text format. If the text is not too long, you can also manually type in the text into a new file or directly into our order form.


2. Sometimes, you may receive an error like in the image below when you upload a file that is supported by our system.



This usually happens when your Office file embeds another Office file. In this case, you can try saving your file in a different format. For example, if your file is XLS, try saving it in XLSX. Or, if your file is DOCX, try saving it in DOC.



3. If you uploaded a file and you got this error:


Usually this means the encoding of the file is not supported. All files need to be saved with UTF-8 encoding. You can convert your files by following the instructions below.

Using Windows

Open the file with Notepad (or the original application used to create), click File > Save as, at the bottom change “Encoding” to UTF-8, and Save.


Using Mac OS X

Open the file with TextEdit (or the original application used to create) and save with the "Plain Text Encoding" set as Unicode (UTF-8).



4. None of the above. If you still can't figure out why you can't upload your file, please send it to support@gengo.com and we'll help you.

Will my notes and comments in Microsoft Office files be translated?

Any "Notes" or "Comments" that are added to your Microsoft Office files are not included in the word count and will not be translated. This applies to the notes section of PowerPoint files as well. If you would like to have your notes translated, you will need to add them to the body of the document.

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